Written first aid procedures should include:

• The names of all first aid attendants and their levels of first aid certification

• Where applicable, the name of the lead first aid attendant, or instructions on how to determine the lead first aid attendant as incidents arise

• How different first aid attendants will respond to various types of incidents

• The authority of the first aid attendants over the treatment of the injured worker

Written first aid procedures must include:

• A list and location of all first aid equipment and supplies available at the workplace. This includes supplies in mobile and emergency transportation vehicles.

  See First aid kit and equipment requirements

• The first aid facilities available at the workplace.

  See First aid facility requirements

• Emergency transportation vehicles available.

  See Emergency transportation requirements

It may be helpful to provide a map that shows the location of equipment, supplies, and facilities.

Written first aid procedures should include:

• Instructions on how workers will get first aid for both minor and serious injuries

• Methods for calling first aid attendants (for example, a whistle, siren, lights, pagers, two-way radios, or cell phones)

• Who will call for transportation of the injured worker, if needed, and how to call

Written first aid procedures should include:

• Any procedures needed for the first aid attendant to leave their regular duties

• Pre-arranged routes in and out of the workplace and to hospital

• How an injured worker will be transported to a hospital or other medical centre if they are not in a life-threatening condition

• How an injured worker will be transported to a hospital if they are in a life-threatening condition

• Directions to the nearest hospital and non-emergency medical centre

• Who will communicate with the injured worker's emergency contact and what information will be shared

For workplaces with areas that are not accessible to ambulance attendants, first aid procedures should also include:

• How injured workers will be moved to an accessible location. Include the equipment and personnel needed. You may reference separate rescue procedures where relevant.

• Instructions on using the equipment and procedures needed to safely move an injured worker to an accessible location.

For workplaces that are more than two hours away from a hospital or other medical services, first aid procedures should also include:

• How seriously injured workers will be transported to the nearest hospital. For example, you may provide an industrial ambulance or mobile treatment centre, or arrange for air transportation.

First aid procedures should include how your first aid services are fair and equitable for all workers. Below are some examples.

• Equipment: Personal protective equipment (PPE) needed by first aid attendants is available in various sizes.

• Accessibility: Signage and procedures are provided in languages that your workers can easily read. If there is a language barrier that cannot be addressed by translating the procedures, find other ways for the first aid attendant and injured worker to communicate effectively.

• Worker engagement: There is a process to gather feedback from workers and make improvements to your first aid services accordingly.

First aid procedures should include instructions for workers to report all work-related injuries or illnesses to their supervisor or first aid attendant, even if they do not receive treatment.

You must train new workers on first aid procedures as part of your new worker orientation and training.

Workers should receive updated training when there is a change to first aid procedures, and at regular intervals.

Consider reviewing first aid procedures at your next team or toolbox meeting.

Written first aid procedures must be easy for workers to find and access in the event of an injury.

Where possible, first aid procedures should be printed and posted conspicuously throughout the workplace.

If you can't post procedures in your workplace, then provide another method for workers to easily access them. For example:

• Provide a QR code, app, website, or other mobile-friendly version of first aid procedures.

• Include procedures on a corporate intranet or shared drive.

• Provide copies of first aid procedures in vehicles.

• Include a copy of first aid procedures in first aid kits or in the first aid room.

Written first aid procedures should include assigning responsibilities for:

• Scheduling first aid attendants to ensure adequate coverage on each shift

• Managing first aid services if a first aid attendant is absent or leaves the employer

• Tracking and scheduling recertification of first aid attendants

• Inspecting and replenishing first aid supplies and equipment

• Inspecting and maintaining emergency transportation vehicles

• Keeping first aid procedures accurate and up to date