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Claims

If you've been injured at work, we're here to help you with the claims process.

Claims Call Centre

We answer your questions about the claims process and your claim status.

Phone: 604.231.8888 (Lower Mainland)
Toll-free: 1.888.967.5377 (Canada)

Fax: 604.233.9777 (Lower Mainland)
Toll-free: 1.888.922.8807 (Canada)

Hours of operation: Monday to Friday, 8 a.m. to 6 p.m.

Mail: PO Box 4700 Stn Terminal, Vancouver, B.C. V6B 1J1

Teleclaim Contact Centre

Contact us to report a work-related injury or illness.

Phone: 1.888.967.5377

Hours of operation: Monday to Friday, 8 a.m. to 6 p.m.


When you call our Claims Call Centre or Teleclaim, your call will be recorded for quality and security purposes. Generally, we’ll hold onto those recordings for 30 days but they may be kept for longer if necessary. If you’d prefer not to have your call recorded, you can reach us by email, fax or mail us your information, use our online services, or visit us in person at one of our regional offices.

If you have any questions or concerns about call recording, please contact our Fair Practices Office.