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How workers report a workplace injury or disease

If you have a work-related injury or disease, we want to help you as soon as possible. Be sure to seek medical attention and report your injury to your employer. If you miss work, be sure to contact us. We'll need some information from you to start your claim for services and benefits.

 

How to report an injury

Teleclaim (recommended if you've missed work) 1-888-WORKERS (1.888.967.5377)
See the information you’ll need to make your report.
With an account Log on or create an account
Without an account Report without creating an account
Form (fax or mail) Use Application for Compensation and Report of Injury or Occupational Disease (Form 6)

If your claim involves sexual assault or sexual harassment, please call Teleclaim so we can connect you with a specialist in that area. If your claim involves progressive hearing loss that is not associated with a specific incident or if you're a fisherman, please also call Teleclaim instead of reporting your injury online. We'll provide specific assistance for you.

What to do when you're injured at work

A work-related injury can be stressful and cause confusion, which is why we've created a simple process for you to follow as soon after the injury as possible. Before you call, please review the information you'll need to make your report.The steps are: 

What to do when you're injured at work

  1. 1

    Report your injury immediately to your employer

    Your employer is responsible for getting you any necessary first aid, and for transporting you to a medical facility if that's what you need. Be sure to keep in touch with your employer if you have to be off work.

  2. 2

    See your physician

    You doctor will recommend treatment for your injury, and may refer you to other health care practitioners. Be sure to ask about what modified work duties, and activities at home, you can do to help your recovery. And always let your health care provider know that you were injured at work.

  3. 3

    If you've missed work, call Teleclaim

    Our Teleclaim team will gather your information and answer any questions you may have about making a claim. Before you call, please review the information you'll need to make your report.

 

We encourage you to contact us right away. The sooner we hear from you, the sooner we can start to help you. Delays in reporting could affect your claim.

If you think you have a work-related disease or illness, report it to us as soon as you notice the symptoms. You can file an occupational disease claim even if you're not working or you've changed jobs.

It is against the law for your employer to discourage you from reporting a work-related injury or disease.

When you report your injury we'll ask you for the following information:

  • Contact information for yourself and your employer
  • The date of your injury and how it occurred
  • Who you reported your injury to (your employer, health care providers)
  • What, if any, days or shifts you’ve missed from work
  • Information about any additional employers you may have
  • Names and phone numbers of your health care providers (doctor, physiotherapist, etc.)
  • Your social insurance number
  • Your personal health number (from your BC Services card or CareCard)

If your injury or illness has caused you to miss time from work, you'll also need to tell us your current earnings. Your employer will send this information to us too. We ask for both you and your employer to provide it because we want to be able to help you with any lost wages as quickly as possible.

We assign a claim number when we receive a report of injury. We share this number with the worker, their employer, and your health care provider. Please use this number when communicating with us about your claim.

You should also give your claim number to anyone who provides medical treatment related to the claim.

If you normally live and work in B.C. and your employer is based here, please call our Teleclaim team if you are injured on the job outside our province.

If you normally live outside of B.C. but work here and are injured here, you may be able to file a claim either here or in your home province. Contact our Teleclaim team and we'll guide you through the process.

In some cases, someone who is neither a worker nor an employer covered by the Act may be involved in your workplace injury or illness. If that's your situation, please read about benefits and lawsuits for injury, death, or disease in the workplace to understand the decisions you may need to make.