If you have a debit or credit balance with us, we'll mail you a statement of account. The statement will show any credits applied or unpaid transactions from the previous month, as well as your outstanding balance and the payment due date. If you do not have a balance on your account, you will not receive a statement from us.

If you require a copy of your statement of account, please contact the Employer Service Centre.

Information on the statement

Your statement of account will show any transactions applied to your account for the statement period. This could include an assessment, a payment, a penalty or penalty reversal, an overdue penalty, a transfer of funds from your account, or a credit.

Credits can include an assessment adjustment, rate adjustment, or a transfer of funds into your account. If you have a credit on your account, you'll receive a statement for the month the credit was applied. If you’d like to request a refund or transfer the credit to another account, please complete and submit a Request for Refund or Transfer of Funds (Form 18E202).

Making your payment

Your payment due date is shown above your payment stub on the right side of the statement.

Please pay the balance due in full by the due date to avoid additional overdue penalties. If you can only make a partial payment on an amount owed, we will apply your payment to the oldest debt on your account.

Learn about your options to pay premiums.