Our invoicing tools can help you with payment issues. You can check and track the status of your payment online at any time. Our Explanation of Benefits codes will explain why a specific invoice item was rejected or not paid in full.
Online invoicing options
If you have a contract with us and direct referrals through our Provider Portal, please continue to use this portal for your online billing and reporting. It’s a secure and efficient way to receive referrals from us, submit reports and invoices, and check the status of your invoice payments. To log in, you'll need your BCeID username and password .
My Provider Services
If you do not have a contract with us, you can use My Provider Services to submit invoices and supporting documents to us. You can also use this online portal to save draft invoices, attach additional documents to your invoice, see status and payment details, and get confirmation when we receive an invoice, and see status and payment details. If you currently use paper forms to send invoices and reports, this portal will make billing and reporting faster and easier.
To get started, you’ll need to set up an account with us. To learn more, see our user guide for instructions on setting up your My Provider Services account.
Checking the status of your payment
As long as you included an invoice number or reference number on your invoice, you can check the status of your payment anytime. If you sent your invoice through our Provider Portal or My Provider Services, you can also track your invoice those services.
If you faxed or mailed us your invoice, you can check the status of your payment online. Be sure to:
- Enter your "Payee ID #" in the first field. Check that it matches the payee or vendor number on your invoice.
- Enter your "Invoice Ref #" under "Option 1." Your invoice must include a reference number in the "Invoice Number" field to be searchable.
- Click on "View Status." The status page shows whether an invoice item has been paid or is awaiting payment, along with fee codes, amounts billed, amounts paid and payment dates, and any Explanation of Benefit (EOB) codes applied.
Reading your remittance statement
We process each line item on your invoice separately, and each item must meet certain requirements. Some items may take longer to validate than others. As a result, we might pay for some items before others on the same invoice.
Once we've processed an item, it's listed on your remittance statement. We issue you one statement for each cheque or direct deposit. The remittance statement records:
- The items processed
- The amount paid for each item
- Explanation of Benefits codes for the items rejected or not paid in full
Explanation of Benefits codes
While we strive to pay you as quickly as possible for every good and service you’ve been authorized to provide, sometimes payment is rejected or paid only in part. If that's the case, we'll provide you an Explanation of Benefits code.
You can look up the three-digit code in our explanation codes document and find out why your invoice was rejected or not paid in full.
If you need help understanding the codes, contact our Payment Services team.