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Invoicing and payment

Our goal is to pay you as quickly as possible. The fastest, easiest way to submit reports and invoices to us is through our online options. You can help us by following the instructions on GST and PST and by getting to know our payment terms. You may also want to sign up for direct deposit. Your contract or authorization letter explains our invoicing requirements.

Online invoicing options

Provider Portal

If you receive direct referrals through our Provider Portal, please use this portal for your online billing and reporting. It’s a secure and efficient way to receive referrals from us, submit reports and invoices, and check the status of your invoice payments. To log in, you'll need your BCeID username and password.

Provider portal

My Provider Services

If you do not receive direct referrals from us, you can use My Provider Services to submit invoices and supporting documents to us. You can also use this online portal to save draft invoices, attach additional documents to your invoice, get confirmation when we receive an invoice, and see status and payment details. If you currently use paper forms to send invoices and reports, this portal will make billing and reporting faster and easier.

To get started, you’ll need to set up an account with us. You can watch this short video to learn how to set up your account and access My Provider Services.

Log in or create an account

Applying GST and PST

It's your responsibility to determine if the services or goods you supply to us are subject to taxes. When reporting taxes on your invoice, please do the following:

  • Include your GST registration number
  • Indicate whether each service or good delivered is subject to taxes. You can do this by specifying the tax amount for each. Or you can use a clear indicator such as a "P" for PST and "G" for GST, or a checkmark, to show which items are taxable.

This information is essential to us. If you include one total amount for taxes without indicating which taxes are applicable to each service or item, we'll have to return your invoice. If that happens, please add this information and resubmit your invoice.

If you have questions about our requirements for invoicing GST or PST, please contact our Payment Services team. For any other tax enquiries, please contact your accountant, a tax professional, or the relevant government agency.

Receiving payment through direct deposit

Direct deposit allows us to make payments directly into your bank account. To sign up for this service, please complete our Request for Direct Deposit form 19D1.

Direct deposit is set up by payee number. If your firm uses more than one payee number, you'll need to complete a Form 19D1 for each one.

We'll process your application and set you up to receive direct deposits. Once that's done, you'll receive payment notifications by mail.

If you have questions about direct deposit payment, please contact our Purchasing Services team.

How long before you get paid?

We typically pay within 30 days of your invoice date. We make payments once each week.

We'll send you a remittance statement. If any items on your invoice are rejected, we provide a three-digit Explanation of Benefits (EOB) Code explaining the reason.

If you've billed by the Provider Portal or My Provider Services, your invoice and payment details will also be reflected in the invoicing section.