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COVID-19 information for workers

We're committed to continuing to provide you with access to WorkSafeBC services. Please see below for information on how we’re supporting you during the pandemic.

What workers can do to stay safe at work

First, make sure you know and understand the workplace health and safety responsibilities for workers and others in the workplace.

Then, visit these pages to learn what you can do to help prevent the workplace transmission of COVID-19.

You may also wish to review the health and safety protocols we have developed for specific industries.

We have a number of health and safety resources to help you prevent the transmission of COVID-19 in your workplace. Many of these resources are also available in Chinese (simplified), Chinese (traditional), French, Korean, Punjabi, Spanish, and Vietnamese.

Resolving concerns about unsafe work

Workers have the right to refuse work if they believe it presents an undue hazard.

An undue hazard is an “unwarranted, inappropriate, excessive, or disproportionate” hazard. For COVID-19, an “undue hazard” would be one where a worker’s job role places them at increased risk of exposure and adequate controls are not in place to protect them from that exposure.

If the matter is not resolved, the worker and the supervisor or employer must contact WorkSafeBC. Once that occurs, a prevention officer will consult with workplace parties to determine whether there is an undue hazard and issue orders if necessary.

For more information, see Occupational Health and Safety Guideline G3.12.

If you have a health and safety question or concern

Workers and employers with questions or concerns about workplace exposure to the COVID-19 virus can call WorkSafeBC’s Prevention Information Line at 604.276.3100 in the Lower Mainland (toll-free within B.C. at 1.888.621.SAFE). You’ll be able to speak to a prevention officer to get answers to your questions, and if required, a prevention officer will be assigned to assess the health and safety risk at your workplace.


We continue to offer our services to those who suffer a work-related injury or disease. Our call centres remain open, and we are continuing to adjudicate and manage new and existing claims. See more information for workers about accessing claims services during the pandemic.

We’re here to help

If you need assistance, you can continue to call us for emergency, claims, and health and safety needs, or use our convenient and efficient online services.

Please note that our staff may be contacting you from a non-WorkSafeBC phone number during this time. If your phone is set up to block calls from private or anonymous numbers, you may miss their call. Please consider changing your phone settings temporarily in order to receive service.