We’re enhancing our employer online services and transitioning to paperless delivery to make it easier to manage your account.
As part of our commitment to delivering fast and responsive service to employers, we’re transitioning from paper statements to digital versions for assessment-related documents. This means you’ll have access to your documents whenever you log in to your online services account — anytime, anywhere.
Who this change affects
This change applies to employers who receive the following assessment-related documents:
To continue improving our services for employers, more of our assessment-related communication will transition to digital next year.
Timeline of the changes
Statement of account
- August to October 2025: You’ll continue to receive a paper statement of account by mail, plus you’ll receive an email notification when your statement is ready to view online.
- Starting November 2025: Paper statements will no longer be mailed. If your account has a credit or debit balance, you’ll receive an email notification to view your statement online.
Quarterly reporting and payment
- September to December 2025: You’ll receive an email notification to report and pay. If your payroll report is currently mailed to you, you will receive both the paper report and email notification during this time.
- Starting January 2026: You’ll no longer receive a mailed paper payroll report. You'll receive an email notification to go online to report and pay, based on your specific reporting and payment deadlines.
Annual reporting and payment
- Starting January 2026: You’ll no longer receive a mailed annual payroll report. You'll receive an email notification to go online to report and pay based on your reporting and payment deadlines.
How to prepare for and view online statements
1. Ensure you can access your online services account
If you don’t have an online services account, see these instructions on how to set up your employer online services account.
2. Review your email address
Check that your email address is correct in your online services account:
- Log in to your online services account
- Go to the Insurance dashboard
- Under Account Information, select Manage my account
- Select Update your address and email communication preferences
- Add or update your email address, if needed
This will ensure that you’ll receive email notifications whenever there are changes to your account. If we don’t have your email address, you may miss important updates and correspondence.
3. View your correspondence and documents online
When you receive an email notification that your statement is available online, or when it’s time to report your payroll:
- Log in to your online services account
- Go to the Insurance dashboard
- Select the View Letters and Documents button to view your statement or other documents or select the Report payroll button to report your payroll. See these instructions on how to report your payroll or make a payment online.
Need help?
If you need help setting up your online services account, email us at ASMTonlinehelp@worksafebc.com with your contact information and we’ll connect you with a team member who can help.
Our Employer Services Centre team is here to support you. In specific circumstances, you can continue to receive paper correspondence and documents by mail. Please contact the Employer Services Centre team and we’ll review your request and respond within two weeks.