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Basics of working with WorkSafeBC

Injured workers depend on WorkSafeBC's partnership with health care providers to help them recover from work-related injuries and disease. We may refer a worker to you, or a worker may contact you directly. To work with us, you'll need to understand our claims process, and follow our treatment, reporting, and billing requirements.

Information for your health care practice

We have general guidelines for all health care providers. For the specific details for your practice, visit Health Care Provider Types or Rehabilitation Programs & Services.

Your role in the claims process

When a worker suffers a work-related injury or disease, the worker, employer, and physician report it to us to start a claim. We use the reports to help us evaluate the claim.

If a claim is accepted, we partner with workers, health care providers, and employers to help the worker recover. We all share the goal of a safe return to work.

You play an important role, providing treatment to help the worker recover on the job where possible and making return-to-work recommendations. We count on receiving timely, accurate reports and communication on the worker's progress.

The claim remains active throughout the worker's recovery. We pay for health care services and supplies that are medically necessary. We may also provide compensation to the worker for lost wages if time was missed from work.

Learn more about the claims process and how health care providers report a workplace injury or disease.

How collaboration helps recovery

It takes a team to help injured workers recover and return to their normal lives. As part of that team, you provide health care advice and support the worker's recovery. Your collaboration and communication with the worker and the employer about the value of recovering at work are important elements in recovery.

Talk to your patient (the injured worker) about what he or she can do, rather than what he or she can't do. Encourage your patient to keep in regular contact with the employer.

Your input will help the employer and worker make important decisions and shape their ideas about what duties are both possible and safe for the worker.

Becoming a provider

For some health care services, we work with providers who meet our basic criteria or are part of a regulatory college. For other services, you will need to sign a contract with us before we can work with you.

To keep up to date on contract opportunities, you can review current bid opportunities and subscribe to receive automatic bid notifications.

Treating injured workers

When a worker comes to you for treatment, ask if the worker has started a claim with us. If no claim has been started, please direct the worker to contact us.

Once a claim has been started, check to see if it has been accepted before beginning treatment. We can tell you whether the claim has been accepted or not. You can check claim status online by using your payee number, and the worker's Personal Health Number and WorkSafeBC claim number, or contact the Teleclaim team.

When treatments are approved, please follow our guidelines for your health care practice. Once you have a payee number, please include it in all your communications with us, such as reports and invoices.

If you need an interpreter, translator or sign language expert when treating workers, let us know. We can connect you with our network of approved providers located throughout B.C.  

Submitting reports and invoices

We have specific reporting and billing instructions for each of our health care providers. Using our forms, and sending us all the required information on your reports and invoices, will help you receive faster payment.

Our forms explain how they are to be filled out, and how you submit them to us.

Need more information?

We're here to help. Please contact our Health Care Services team.