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New health care providers: Basics of working with us

Injured workers depend on WorkSafeBC's partnership with health care providers to help them recover from work-related injuries and disease.

We may refer a worker to you, or a worker may contact you directly. To work with us, you'll need to understand our claims process, and follow our treatment, reporting, and billing requirements.

Working with us

When people have a work-related injury or disease, we help them get the health care and rehabilitation services they need. Learn more about the basics of working with us:

We provide health care providers with all the information you need to become a provider, treat injured workers, and then invoice us for your services.

For some health care services, we work with providers who meet our basic criteria or are part of a regulatory college. For other services, you will need to sign a contract with us before we can work with you.

For the specific details for your practice, visit:

To keep up to date on contract opportunities, you can review current bid opportunities and subscribe to receive automatic bid notifications.

When a worker suffers a work-related injury or disease, the worker, employer, and physician report it to us to start a claim. We use the reports to help us evaluate the claim.

Has a claim been started?

When a worker comes to you for treatment, ask if the worker has started a claim with us.

If a claim has not been started, please direct the worker to report their injury to us.

Is the claim accepted?

Once a claim has been started, check to see if it has been accepted before beginning treatment. We can tell you whether the claim has been accepted or not. You can check claim status online by using your payee number, and the worker's Personal Health Number and WorkSafeBC claim number, or by contacting the Teleclaim team.

If a claim is accepted, we partner with workers, health care providers, and employers to help the worker recover. We all share the goal of a safe return to work.

The claim remains active throughout the worker's recovery. We pay for health care services and supplies that are medically necessary. We may also provide compensation to the worker for lost wages if time was missed from work. Learn more about our claims process.

Are treatments approved?

When treatments are approved, please follow our guidelines for your health care practice.

You play an important role, providing treatment to help the worker recover on the job where possible and making return-to-work recommendations. We count on receiving timely, accurate reports and communication on the worker's progress. See more about your role in return to work.

Once you have a payee number, please include it in all your communications with us, such as reports and invoices.

Need help communicating with a worker?

If you need an interpreter, translator or sign language expert when treating workers, let us know. We can connect you with our network of approved providers located throughout B.C.

As a health care provider, workers and their employers look to you for guidance on a worker's readiness to perform certain activities and tasks at the workplace following an injury. You have the power to convey a positive message and reinforce what injured workers can do, while creating an understanding of the benefits of a safe and durable return to work.

By reframing the conversation and minimizing language that limits a worker's potential you can help shift the conversation from a mindset of disability to a mindset of ability, ensuring a safe return to work at the right time.

We have specific reporting and billing instructions for each of our health care providers. Using our online billing options or our forms and sending us all the required information on your reports and invoices will help you receive payment faster.

For the specific requirements for your practice, visit Health Care Provider types or Rehabilitation programs & services. For more information on accessing our reporting and invoicing tools, see Billing & reporting.

Need more information?

We want to make sure you have all the information you need to work with us as a health care provider. If you have questions, please contact us for help. You can also download a copy of our contact information.

Question about: Please contact:
Your existing contract and payee information Procurement Services
Invoicing or billing Payment Services
Information about a claim Claims Call Centre
Understanding the terms of your contract and contracted clinical services Health Care Programs

See also