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Health Care Services

We want to make sure you have all the information you need to work with us. If you have questions about our claims process, submitting clinical reports, or bidding for contracts, our teams are here to help. Here are the phone numbers you will use most often.

Claim status

Contact our Teleclaim team to find out if a claim has been submitted and accepted, or for general claims inquiries.

Phone: 604.231.8888 (Lower Mainland)
Toll-free: 1.888.967.5377 (B.C.)

Hours of operation: Monday to Friday, 8 a.m. to 6 p.m.

Bidding and purchasing

Contact our Purchasing Services team for information on contracting your services and supplies and becoming a health care provider.

Phone: 604.276.3344 (Lower Mainland)
Toll-free: 1.844.276.3344 (B.C.)

Hours of operation: Monday to Friday, 8 a.m. to 4 p.m..

Email: purchase@worksafebc.com

Health care services

Contact our Health Care Services team for questions about your contract and contracted clinical services.

Phone: 604.232.7787 (Lower Mainland)
Toll-free: 1.866.244.6404 (B.C.)

Hours of operation: Monday to Friday, 8 a.m. to 4 p.m..

Email: hcsinqu@worksafebc.com

Pharmacy Benefits Management (PBM)

Contact us if your pharmacy has questions about billing through the PBM program.

Phone: 604.276.3085 Local 1655 (Lower Mainland)
Toll-free: 1.888.422.2228 Local 1655 (B.C.)

Hours of operation: Monday to Friday, 8 a.m. to 4:30 p.m.

Pharmacy invoices:
Phone toll-free: 1.888.922.8807 (B.C.)
Fax
: 604.279.7405 (Lower Mainland)