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Health care providers

We want to make sure you have all the information you need to work with us. If you have questions about our claims process, submitting clinical reports, invoicing, or bidding for contracts, our teams are here to help. Here are the phone numbers you will use most often.

Claim status

Contact our Teleclaim team to find out if a claim has been submitted and accepted, or for general claims inquiries.

Phone: 604.231.8888 (Lower Mainland)
Toll-free: 1.888.967.5377 (B.C.)

Hours of operation: Monday to Friday, 8 a.m. to 6 p.m.

Billing

Contact our Payment Services team for information on our billing requirements.

Phone: 604.276.3085 (Lower Mainland)
Toll-free: 1.888.422.2228 (B.C.)

Hours of operation: Monday to Friday, 7:30 a.m. to 4 p.m.

Bidding and purchasing

Contact our Purchasing team for information on contracting your services and supplies.

Phone: 604.276.3344 (Lower Mainland)
Toll-free: 1.844.276.3344 (B.C.)

Hours of operation: Monday to Friday, 8 a.m. to 4 p.m..

Email: purchase@worksafebc.com

Health care services

Contact our Health Services team for questions about reporting or your contract.

Phone: 604.232.7787 (Lower Mainland)
Toll-free: 1.866.244.6404 (B.C.)

Hours of operation: Monday to Friday, 8 a.m. to 4 p.m..

Pharmacy Benefits Management (PBM)

Contact us if your pharmacy has questions about billing through the PBM program.

Phone: 604.276.3085 Local 1655 (Lower Mainland)
Toll-free: 1.888.422.2228 Local 1655 (B.C.)

Hours of operation: Monday to Friday, 8 a.m. to 4:30 p.m..

Pharmacy invoices:
Phone toll-free: 1.888.922.8807 (B.C.)
Fax
: 604.279.7405 (Lower Mainland)