If you are a physiotherapist providing services outside of British Columbia to an injured worker with an accepted WorkSafeBC claim please follow the guidelines below.
Determine claim status
As the physiotherapist, you are responsible for determining the status of an injured worker’s claim. When booking the initial appointment, please ask the worker for their WorkSafeBC claim number. If they do not yet have a claim number, please ask the worker to provide the number as soon as they receive one.
You can confirm a WorkSafeBC claim status by calling our Claims Call Centre or if you have an existing payee number, the patient’s claim number, and their personal health number you can check their claim status online.
Before starting treatments
Before you start physiotherapy treatments, please contact the claim owner to discuss the treatment plan and get approval for the fees and the number of visits. If you don’t have the claim owner’s contact information, please call our Claims Call Centre.
How to invoice for treatment
Please use the “out-of-province” fee code, 1160960, for all services and reports. For more out-of-province fee codes, please see submitting reports and invoices for out-of-province providers.
All services and reports should be listed and billed as one line item by date of service when invoicing. Only one visit is payable per date. For example, if you submit a report and provide services on the same date of service, the amounts to be paid for that date need to be totaled and billed as one line item. The next date that treatment is provided should be a separate line item.
Submitting reports and invoices
If you are required to send a report, please use our Physiotherapy Requested Report (Form 83D332).
The fastest and easiest way to submit your invoices and supporting documents to us is through My Provider Services. You can also use this online portal to save draft invoices, attach additional documents to your invoice, get confirmation when we receive an invoice, and see status and payment details.
To get started, you’ll need to set up an online services account with us. To learn more, watch this video for instructions on setting up your My Provider Services account.
Contact our Payment Services team with any invoicing questions.