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Home, neurological, vestibular and hydrotherapy physiotherapy services (non-contracted)

You do not need a contract in order to provide home, neurological, vestibular, or hydrotherapy treatment services to injured workers. However, you are required to:

  • Get our approval before providing treatment by contacting the claim owner or our Teleclaim team
  • Follow our fee schedules

If you're providing neurological treatment services, you can also provide hydrotherapy as part of the treatment.

Home physiotherapy

Home physiotherapy treatment may be provided where an injured worker is unable to safely travel to a physiotherapy clinic or where the WorkSafeBC claim owner approves treatment in an injured worker’s residence due to the nature and severity of the injury. These conditions may include, but are not limited to injured workers with traumatic injuries recently discharged from the hospital.

The goal of home physiotherapy is to improve function to a level that allows the injured worker to safely travel to a physiotherapy clinic.

Home physiotherapy and physiotherapy clinic visits (standard and post-surgical treatment services) cannot occur concurrently.

Home physiotherapy reports

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Neurological physiotherapy

Neurological treatment services may be provided when an injured worker presents with:

  • Moderate/severe traumatic brain injury (with associated physical dysfunction)
  • Cranial nerve disorders
  • Cauda equine lesions with neurological sign
  • Spinal cord injury or
  • Acute traumatic spinal injury (with upper motor neuron lesion signs)

When treatment is provided for both a neurological disorder and a WorkSafeBC accepted orthopedic condition, only the neurological treatment can be invoiced.

Neurological physiotherapy fee schedule

Neurological physiotherapy reports

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Vestibular physiotherapy

Vestibular treatment services may be provided when the physiotherapist has training in assessment of vestibular conditions and an injured worker presents with:

  • Mild/moderate traumatic brain injury (with associated vestibular dysfunction)
  • Vestibular disorders
  • Concussion

Approval must be received from the WorkSafeBC claim owner before the initial vestibular physiotherapy visit in order to bill for this service.

The physiotherapist must receive approval of the treatment plan from the WorkSafeBC claim owner before starting treatment. The WorkSafeBC claim owner may accept, modify, or reject the treatment plan at any time during the treatment process.

Please note that vestibular physiotherapy should not be provided concurrently with other physiotherapy services, such as standard, post-surgical, home or neurological physiotherapy. Any exceptional billing considerations must be approved by Health Care Programs.

Vestibular physiotherapy fee schedule

Vestibular physiotherapy reports

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Hydrotherapy treatment services

Hydrotherapy is defined as a pool therapy program specifically designed for an individual to improve neuromuscular skeletal function conducted and supervised by appropriately qualified personnel, ideally in a purpose-built hydrotherapy pool. Hydrotherapy services must be delivered at a location that is not zoned or considered “residential.”

The physiotherapist may provide hydrotherapy to the injured worker in conjunction with either home or neurological treatment services provided that:

  • Either home or neurological treatment services have been approved on the claim;
  • The hydrotherapy is either provided by a physical therapist or supervised by the physical therapist as per CPTBC Practice Standard #18;
  • Not exacerbating the injury.

Hydrotherapy fee schedule

Hydrotherapy physiotherapy reports

When requested by the claim owner, please use:

Submitting reports and invoices

You can submit your reports and invoices to us through Teleplan or My Provider Services. Please make sure you use our reporting templates and follow our fee schedules.

Teleplan

If you’re using Teleplan, please fax us your reports. Our fax number is at the top of each of our reporting templates. All of your invoices should be processed through Teleplan.

Once you've billed us you can check your payment status online.

Check Invoice Status

If you need more detailed invoice data, you can use My Provider Services, which allows you to filter invoices by date range, invoice number, or claim number.

My Provider Services

If you’re not on Teleplan and have previously faxed us invoices, you can now submit them through My Provider Services to get paid faster. Through this portal you can submit your invoices and supporting documents, save draft invoices, attach additional documents to your invoice, get confirmation when we receive an invoice, and see status and payment details.

To get started, you’ll need to set up an account with us. To learn more, you can watch this short video on how to set up your account and access My Provider Services.

Log in or create an account

Contact our Payment Services team with any invoicing questions.

Need more information?

We want to make sure you have all the information you need to work with us as a health care provider. If you have questions, please contact us for help.

Question about: Please contact:
Your existing contract and payee information Purchasing Services
Invoicing or billing Payment Services
Information about a claim Claims Call Centre
Understanding the terms of your contract and contracted clinical services Health Care Programs