We have specific guidelines for physicians.
We need reports from you before we can process your invoices. To make it easier for you, we provide a variety of forms. Please pay special attention to the reporting and invoicing codes. Using the correct codes will help us pay you sooner.
These are the reports we need:
Physician’s first report
Your Physician’s Report (Form 8/11) needs to be sent to us within three business days of the patient’s first visit.
You should also use Physician’s Report (Form 8/11) if any of the following apply to your patient:
- You suspect your patient may be disabled beyond the date of injury
- Your patient’s claim is for a back injury, hernia, shoulder or knee strain/spring, occupational disease (e.g. repetitive strain injury, cancer, work-related asthma, or work-related dermatitis), or mental disorder
- Your patient’s injury doesn’t meet these criteria, but we request the report
- If the report should have been sent based on these criteria, but was not
If you need help completing the report, refer to the Physician Form 8/11 Reference Guide.
In some cases, you will need to submit a progress report for a patient using the Physician's Report (Form 8/11). This report should be used if any of the following apply:
- Your patient is not recovering as expected since you submitted your initial report, and the details of the patient’s treatment plan and recovery need to be changed
- Your patient's duration of disability is beyond usual recovery norms
- Your patient is ready for return-to-work intervention
We should receive your invoice within 90 days of the date you provide services to an injured worker.
You can bill us electronically through Teleplan, using compatible software, or invoicing service bureau.
If you submit invoices by fax or mail, please be aware that MSP fee items will not receive the premium applied to items that are electronically invoiced. Please use Physician's Invoice (Form 11A) to complete your paper invoices. If you are invoicing as a provider outside of B.C., please use the Generic Invoice - Medical and Health Care (Form 83D128) to complete your invoices.
To send us your reports and invoices by fax or mail, use the contact information at the top of the forms.
Checking your payment status
The fastest, easiest way to check the status of your invoice is through our online check invoice status tool.
The "Check Invoice Status" online tool can help you reconcile surgical billings and determine which billings received the expedited surgical uplift (applicable to surgeons only).
If the information in the tool shows a line item that you think meets the expedited criteria but was not paid at the expedited rate, please call our Quality Assurance team at 604.232.7148 or 604.232.1965.
Learn more about how to use the online tool in the How to check the status of an invoice payment from WorkSafeBC quick reference guide.