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When people have a work-related injury or disease, we help them get the health care and rehabilitation services they need. This may include consultation with a general practitioner or specialist.

Becoming a provider

There's no formal process or contract required for general practitioners or specialist physicians to work with us. You need to be in good standing with the College of Physicians and Surgeons of B.C., check the worker's claim status with us before beginning treatment, and adhere to the following negotiated Services Agreement, Reference Guide, and Fee Schedule.

Checking the worker's claim status

Prior to beginning treatment, you'll need to verify that the worker's claim has been accepted.

You can use our view claim status tool to check an injured worker's claim status with us.

View claim status

You can also check an injured worker's claim by calling our Claims Call Centre team.

Billing tips

The following are some resources to help physicians with billing:

Post-operative rehabilitation guidelines

Medical specialists and physiotherapists from our Medical and Return to Work Planning (MARP) program network, in conjunction with the Visiting Specialist Clinic surgeons, have developed a standardized approach to post-operative treatments based on an extensive review of current surgical, nursing, and rehabilitation literature.

As guidelines are developed, they are sent in draft format to medical and surgical specialists, physiotherapists, and their respective professional associations for evaluation and feedback. Once necessary changes are made, the guidelines are made available to health care providers.

The following post-operative rehabilitation guidelines provide health care practitioners, our staff, and all stakeholders with post-operative treatment plans and general recovery guidelines:

Need more information?

We want to make sure you have all the information you need to work with us as a health care provider. If you have questions, please contact us for help. You can also download a copy of our contact information.

Question about: Please contact:
Your existing contract and payee information Procurement Services
Invoicing or billing Payment Services
Information about a claim Claims Call Centre
Understanding the terms of your contract and contracted clinical services Health Care Programs