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Submitting reports and invoices

Billing us electronically through Teleplan or My Provider Services is the fastest way for you to get paid. Our fee schedule explains our rates for massage therapy services, and you can check your payment status online.


A Massage Therapy Report is required within five days from the initial assessment and when requested by WorkSafeBC.

Requesting treatment beyond eight weeks

If treatment is recommended beyond the initial eight weeks, approval is required. You must submit an Extension of Massage Therapy Treatment Request by the end of the sixth week of treatment and wait for approval before providing services.

If your request is approved, please refer to the Fee Schedule for the appropriate fee code(s).

Fee schedule and invoicing guidelines

Our massage therapy fee schedule sets out the rates we pay for your services.

When invoicing us, please follow these guidelines:

  • Treatment services will be paid on accepted claims only. If treatment is provided on a pending claim, you can bill the injured worker and then if the claim is accepted, reimburse the worker and bill us directly. 
  • Treatment beyond eight weeks from the date of injury must be approved before invoicing for services. 
  • Treatment will only be paid on injury areas that are accepted on the claim.
  • The worker is responsible for paying for treatment on non-claim related areas. We recommend scheduling treatment to non-claim areas separately.
  • Additional fees cannot be charged to an injured worker (e.g., rehabilitation equipment, user or administration fees).
  • We do not pay for missed, late, or cancelled appointments.

Submitting invoices

Billing us electronically through Teleplan is the fastest way for you to get paid.

If you do not have access to Teleplan, you can submit your invoices and supporting documents to us through My Provider Services. You can also use this online portal to save draft invoices, attach additional documents to your invoice, get confirmation when we receive an invoice, and see status and payment details.

To get started, you’ll need to set up an online services account with us. To learn more, watch this video for instructions on setting up your My Provider Services account.

Log in or create an account

All the information with what you need to submit is available in the contract documents you sign with us.

Please pay special attention to the reporting and invoicing codes. Using the correct codes will help us pay you sooner.

Contact our Payment Services team with any invoicing questions.

Applying taxes

If you’re billing through Teleplan, enter the GST (where applicable) as a separate line item for each date of service on your invoice. Use fee code 19332 Goods and Services Tax.

Service, injury and body codes (Teleplan users)

When completing your reports and invoices for Teleplan, please use our codes to indicate the injury you treated and the services you provided. These are the codes you may need:

Please use these Side of Body codes:

Left L
Right R
Left and right B

Checking your payment status

The fastest, easiest way to check the status of your invoice is through our online check invoice status tool.

Check Invoice Status

If you need more detailed invoice data, you can use My Provider Services, which allows you to filter invoices by date range, invoice number, or claim number.