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Massage therapists

When people have a work-related injury or disease, we help them get the health care and rehabilitation services they need. This may include the services of a massage therapist. Our massage therapy guidelines explain the treatments you can provide, and what you can bill for.

Massage therapy guidelines

The Massage Therapy Services Agreement, Reference Manual, and Fee Schedule (Schedule B) explain all of our requirements to provide services.

You'll find more information about our treatment and clinical guidelines, and about working with us, in these documents:

Key guidelines

In order for us to pay for treatment, these key guidelines must be followed (see the Massage Therapy Service Agreement for details):

  • The injured worker must have an accepted claim with us.
  • A doctor's referral is required for you to begin treating an injured worker.
  • You can provide an initial assessment and up to six treatments within the first eight weeks from the date of injury without pre-approval.
  • An injured worker cannot receive concurrent treatment for the same injury.
  • Approval is required for any treatment beyond eight weeks.
  • Only treat the area of injury accepted on the claim.
  • Treatment time is at the discretion of the RMT for what is clinically appropriate for the injury on the accepted claim.  
  • We do not pay for more than one treatment per day.

When treating an injured worker, bill WorkSafeBC for your services directly, according to our fee schedule, and do not bill the injured worker. Learn more about billing and reporting.

If a worker’s claim is accepted after treatment begins, please follow these two steps:

  1. Reimburse the worker for treatments.
  2. Bill us for the treatment based on our Fee Schedule (Schedule B).

Checking a worker’s claim status

You can use our View Claim Status tool to check an injured worker's claim status with us.

View Claim Status

You can also check an injured worker's claim by calling our Teleclaim team.

Need more information?

We want to make sure you have all the information you need to work with us as a health care provider. If you have questions, please contact us for help. You can also download a copy of our contact information.

Question about: Please contact:
Your existing contract and payee information Procurement Services
Invoicing or billing Payment Services
Information about a claim Claims Call Centre
Understanding the terms of your contract and contracted clinical services Health Care Programs