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Becoming a provider

There's no formal process or contract required for massage therapists to work with us. You just need to follow the terms of our contract.

Getting approval for treatment

Before beginning treatment, massage therapists need to complete one of two steps to make sure you will be paid for your services.


Steps for treatment approval

  1. 1

    Check that we have accepted the worker's claim, and that a physician has provided a referral for the treatment.

    You can check the claim status online. If it's within the first eight weeks from the date of injury, and the worker has an accepted claim and a doctor’s referral, you can deliver services without verbal approval.

  2. 2

    Get our verbal approval for treatments after the initial first eight weeks from the date of injury, or when requesting more than 12 treatments with the worker.

    Please note that checking online won't get you the necessary verbal approval for treatment beyond the first eight weeks or beyond 12 visits.

    You'll need to call our Teleclaim team for this approval extension.