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When workers have a work-related injury or disease, we help them get the health care and rehabilitation services they need. This may include consultation with a chiropractor. Our Chiropractic Services Memorandum of Agreement explains what treatments we cover.

Chiropractic guidelines

Our chiropractic treatment model provides a structured, standardized approach. It guides you in supporting injured people in their recovery. The model encourages assessment and treatment that helps people reach the physical and functional levels necessary to enable them to return to their pre-injury work.

You'll find more information about our treatment and clinical guidelines, and about working with us, in these documents:

If the person's claim is pending but you feel that treatment can't wait, you can proceed. Just be sure to let the person know that she or he may end up being responsible for the bill for ongoing treatments if the claim isn't accepted. 

If the claim is accepted after treatment begins, please follow these two steps:

  1. Reimburse the worker. 
  2. Bill us for the treatment based on our fee schedule.

Once a claim is accepted, we pay for the course of the person's treatment. You don't need our approval for the first eight weeks.

Checking a worker's claim status

You can use our View Claim Status tool to check an injured worker's claim status with us.

View Claim Status

You can also check an injured worker's claim by calling our Teleclaim team.

Need more information?

We want to make sure you have all the information you need to work with us as a health care provider. If you have questions, please contact us for help. You can also download a copy of our contact information.

Question about: Please contact:
Your existing contract and payee information Procurement Services
Invoicing or billing Payment Services
Information about a claim Claims Call Centre
Understanding the terms of your contract and contracted clinical services Health Care Programs