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Raise an issue or complaint

You can make a complaint to the Issue Resolution Office (formerly known as the Fair Practices Office) by phone or in writing. We will contact you by phone within one business day after we hear from you.

By phone

To contact us by phone, please call the Issue Resolution Office at 604.276.3053 or toll free at 1.800.335.9330.

In writing

We recommend using our complaint form to submit your feedback in writing. To complete the form, download it and open it in Adobe Acrobat Reader (a free application). Type your information in the form and save it. Once completed, you can attach any additional documents and send it to us by selecting the Submit button at the end of the form, or you can print the form and fax or mail it to us at:


Fax: 604.276.3103
Mail: Issue Resolution Office
PO box 5350 Stn Terminal
Vancouver, BC V6B 5L5

If you'd prefer to write us a letter, please review our complaint form first so you will know what information to provide.

If you’re a worker, employer, or worker’s dependant, and you feel the Issue Resolution Office has not resolved your complaint, you can submit it to the fair practices commissioner.