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Becoming a provider

Interpreters and translators need to be part of our network to work with us. Sign language professionals just need to be in good standing with the Association of Visual Language Interpreters of Canada. Regardless of your specialty, you need to verify the worker's claim status and call us for approval before providing services.

Providing interpretation or translation services

Our network of approved interpretation and translation service providers is made up of providers who have long-term contracts with us. These contracts come up for bidding every few years. If you want to join the network, you need to apply when the bidding process begins.

Please check Bid Opportunities regularly for new postings. You'll find all the information you need on how, and when, to submit a bid. You can also sign up for automatic notification when contracts come up for bidding.

Providing sign language services

There's no formal process to become one of our sign language service providers. You just need to follow the Sign Language Services Fee Schedule and be in good standing with the Association of Visual Language Interpreters of Canada.

Getting started

Your first step in working with us is to get a payee number, which you'll use in all communications with us. To get your payee number, please call our Purchasing team.

Steps for treatment approval

  1. 1

    Check that we have accepted the worker's claim.

    You can check the claim status online.

  2. 2

    Get our verbal approval each time for your service.

    Please note that checking online won't get you the necessary verbal approval for treatment. You'll need to call our Teleclaim team for this.