Return to Work Support Services

When people are injured on the job and need support during their return to work, we may refer them to our network of Return to Work Support Services (RTWSS) providers. This network is made up of providers who have entered into contracts with us.

New report templates available

On May 1, 2023, we updated our report templates and reference manual for this program to reflect abilities-focused language, including new discharge status categories.

Please use the updated templates available in the Resources section below. To learn more, read the bulletin on abilities-focused language.

Overview of services

This program's services are for people who need a structured rehabilitation program in the workplace rather than in a clinic setting. Services can be performed by a physiotherapist, occupational therapist, or kinesiologist, and include any or all of the following:

  • Job site visits
  • Return to work planning
  • Return to work monitoring
  • Job demand analyses

How to become a provider

Our Return to Work Support Services contracts come up for bidding every few years. To become part of the network of providers, you need to apply for a contract when the bidding process begins.

We post notifications on Bid Opportunities when contracts are up for bidding. All the information you need, including how to submit your bid, will be available in the posted documents.

Through Bid Opportunities, you can also sign up for automatic notifications whenever one of these contracts is posted.

Submitting reports and invoices

All the information you need to complete our required paperwork is available in the contract documents you sign with us.

Return to Work Support Services providers have access to our Provider Portal. This secure online portal lets you efficiently receive referrals, submit reports and invoices, and check the status of your payment.

Need more information?

We want to make sure you have all the information you need to work with us as a health care provider. If you have questions, please contact us for help. You can also download a copy of our contact information.

Question about: Please contact:
Your existing contract and payee information Procurement Services
Invoicing or billing Payment Services
Information about a claim Claims Call Centre
Understanding the terms of your contract and contracted clinical services Health Care Programs