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Occupational Therapy (OT) Services

When people require occupational therapy due to an injury at work, we may refer them to our providers in the Occupational Therapy (OT) Services network. This network is made up of clinicians who have long-term contracts with us. These contracts come up for bidding periodically.

New report templates available

On May 1, 2023, we updated our report templates and reference manual for this program to reflect abilities-focused language, including new discharge status categories.

Please use the updated templates available in the Resources section below. To learn more, read the bulletin on abilities-focused language.

Overview of services

Providers in our OT Services network help injured workers acquire, retain, and improve their independence and adaptive skills. The goal is to help them return to a productive life. Our contracted providers make services available in the home and/or in a community setting.

OT Services are designed to help injured workers develop, maintain, and/or recover the skills needed for daily living and working. Typically, OT Services include:

  • Assessing an injured worker’s baseline function and identifying intervention needs based on their injury
  • Identifying and implementing a treatment plan (which may include the involvement of a rehabilitation worker if appropriate and approved by the claim owner)
  • Implementing a return-to-work plan
  • Recommending equipment, such as mobility aids and home safety devices

Based on their primary diagnoses and barriers to recovery, workers are referred to our network under one of three possible streams of treatment:

  • OT – Physical Injury (OT-PI)
  • OT – Mental Health (OT-MH)
  • OT – Brain Injury (OT-BI)

Becoming a provider

Our OT Services contracts come up for bidding every few years. To become a provider, you need to apply when the bidding process begins.

We post notifications on Bid Opportunities when contracts are up for bidding. All the information you need, including how to submit your bid, will be available in the posted documents.

Through Bid Opportunities, you can also sign up for automatic notifications whenever one of these bid opportunities is posted.

Submitting reports and invoices

All the information you need to complete our required paperwork is available in the contract documents you sign with us.

OT Services providers have access to our Provider Portal. This secure site lets you efficiently submit reports and invoices, check the payment status of your invoice, and receive referrals.

Need more information?

We want to make sure you have all the information you need to work with us as a health care provider. If you have questions, please contact us for help. You can also download a copy of our contact information.

Question about: Please contact:
Your payee information Procurement Services
Invoicing or billing Payment Services
Information about a claim Claims Call Centre
Understanding the clinical services within the scope of the fee schedule Health Care Programs