Mental Health Treatment
When people have a work-related injury or disease, we help them get the health care and rehabilitation services they need. This may include consultation with a mental health professional.
New report templates available
On June 1, 2023, we updated some of our report templates and our reference manual for this program to reflect abilities-focused language, including new discharge status categories. Please use the updated templates available in the Resources section below. To learn more, read the bulletin on abilities-focused language.
Overview of services
The mental health treatment services we provide include:
- Resiliency support service
- Mental health recovery and return-to-work treatment
- Transition support service
- Supplemental service
Services are provided by our network of contracted mental health professionals and programs across B.C., which includes registered psychologists, registered clinical counsellors, and registered clinical social workers.
Access to psychiatric and occupational therapy support may also be arranged.
Becoming a provider
Understanding occupational health, and the significance of return-to-work are important aspects of becoming a mental health treatment service provider. You must also meet key performance standards in order to remain qualified to provide mental health services to injured workers. Most mental health service contracts are long term and are open for bidding to all qualified professionals every few years. Ongoing applications may be considered for under-served areas of B.C.
To become a provider, you need to apply when the bidding process begins.
We post notifications on Bid Opportunities when services are required. All the information you need, including how to submit your bid, will be in the posted documents.
Bid Opportunities also lets you sign up for automatic bid notifications. This service emails you whenever one of these bids is posted.
Once you have a contract, our Procurement Services department will assign you a unique payee number, which you'll use in all communications with us.
Any mental health treatment is only payable when it has been authorized under the claim. We provide authorization in the form of a referral, which you will receive through the Provider Portal. The referral will detail the services we have approved for the injured worker.
Submitting reports and invoices
Using our reporting and invoicing forms through the Provider Portal is the easiest way for you to get paid. Once you've billed us you can check your payment status online.
The referral letter we send you will explain what services we have approved for an injured worker. Missed appointments and services not listed in the referral letter will not be covered.
The following forms for the different types of service will help you complete your treatment reports. At the top of each form, you'll find instructions for completing and submitting it to us. Type your information and complete all required sections when using the following:
Resiliency Support Service
- Mental Health Resiliency Support Service Summary Report (Form 10D112)
Recovery and Return-to-Work Standard
- Mental Health Treatment Recovery & RTW Standard Tx Intake Report (Form 10D108)
- Mental Health Treatment Recovery & RTW Standard Tx Progress Report (Form 10D106)
- Mental Health Treatment Recovery & RTW Standard Tx Discharge Report (Form 10D107)
Transition Support Service
- Mental Health Transition Support Service Summary Report (form 83D518)
- Mental Health Treatment Supplemental Service Intake Report (Form 10D111)
- Mental Health Treatment Supplemental Quarterly Report (Form 10D104)
- Mental Health Treatment Supplemental Extension Request (Form 10D110)
- Mental Health Treatment Supplemental Service Discharge Report (Form 10D105)
Checking your payment status
The fastest, easiest way to check on your payment is through our online tool.
Need more information?
We want to make sure you have all the information you need to work with us as a health care provider. If you have questions, please contact us for help. You can also download a copy of our contact information.