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Medical Alarm Monitoring Services

Medical alarm monitoring services are provided to injured workers so that they can live independently with the security that emergency medical assistance will be contacted, if needed.

The medical alarm, also known as a Personal Emergency Response System (PERS), consists of a two-way voice communicator unit and a personal help button worn as a watch, pendant, or on the belt. Injured workers have access to immediate assistance by pressing the personal help button.

Schedule A and Fee Schedule B for providers

The Medical Alarm Monitoring Services Agreement Schedule A explains the program requirements. Please refer to the Medical Alarm Monitoring Fee Schedule B for a list of fee codes and business rules.


When the need for medical alarm monitoring services for an injured worker is identified, a WorkSafeBC staff member will contact the service provider via its toll-free number. The date of this call will be considered the date of the referral.

Becoming a provider

WorkSafeBC has a contracted network of medical alarm service providers that service injured workers in B.C. and across Canada. When the contract comes up, we post notifications on Bid Opportunities which includes all the information you need, including how, and when, to submit your bid. You can also sign up for automatic notification when contracts are posted.

For questions regarding the contract process for please email our Purchasing department.

Submitting reports and invoices

A report (Generic Report – Medical and Health Care Form 83D51) is required in order to confirm that the equipment has been installed.

When invoicing, the fastest way to get paid is by using our Supplier/Vendor Invoice. At the top of the form, you will find instructions for completing and submitting the invoice to WorkSafeBC.

Please send your invoices to us within 90 days of providing services to an injured worker.

Contact our Payment Services team with any invoicing questions.

Need more information?

We're here to help. Please contact our Health Care Services team.


  • Paperless invoicing for providers coming soon

    In the coming months, we will be introducing a new online portal for health care providers who currently submit paper invoices by fax or mail. The new portal is designed to make submitting invoices more convenient and efficient, and is part of our ongoing work to improve our online services to health care providers.

    Published on: Jul 03, 2020