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Medical Alarm Monitoring Services

Medical alarm monitoring services are provided to injured workers so that they can live independently with the security that emergency medical assistance will be contacted, if needed.

The medical alarm, also known as a Personal Emergency Response System (PERS), consists of a two-way voice communicator unit and a personal help button worn as a watch, pendant, or on the belt. Injured workers have access to immediate assistance by pressing the personal help button.

Schedule A and Fee Schedule B for providers

The Medical Alarm Monitoring Services Agreement Schedule A explains the program requirements. Please refer to the Medical Alarm Monitoring Fee Schedule B for a list of fee codes and business rules.


When the need for medical alarm monitoring services for an injured worker is identified, a WorkSafeBC staff member will contact the service provider via its toll-free number. The date of this call will be considered the date of the referral.

Becoming a provider

WorkSafeBC has a contracted network of medical alarm service providers that service injured workers in B.C. and across Canada. When the contract comes up, we post notifications on Bid Opportunities which includes all the information you need, including how, and when, to submit your bid. You can also sign up for automatic notification when contracts are posted.

For questions regarding the contract process for please email our Purchasing department.

Submitting reports and invoices

A report (Generic Report – Medical and Health Care Form 83D51) is required in order to confirm that the equipment has been installed.

The fastest and easiest way to submit your invoices and supporting documents to us is through My Provider Services. You can also use this online portal to save draft invoices, attach additional documents to your invoice, get confirmation when we receive an invoice, and see status and payment details.

To get started, you’ll need to set up an online services account with us. To learn more, watch this video for instructions on setting up your My Provider Services account.

Log in or create an account

All the information with what you need to submit is available in the contract documents you sign with us.

Please send your invoices to us within 90 days of providing services to an injured worker.

Contact our Payment Services team with any invoicing questions.

Need more information?

We want to make sure you have all the information you need to work with us as a health care provider. If you have questions, please contact us for help. You can also download a copy of our contact information.

Question about: Please contact:
Your existing contract and payee information Procurement Services
Invoicing or billing Payment Services
Information about a claim Claims Call Centre
Understanding the terms of your contract and contracted clinical services Health Care Programs