Hearing Aid Services
When people have an accepted claim with us for occupational noise-induced or traumatic hearing loss, we refer them to our network of Hearing Aid Service providers. This network is made up of providers who have long-term contracts with us. These contracts come up for bidding periodically. Our Hearing Aid Services program covers hearing aids and related services for workers with accepted work-related hearing loss claims.
Reference manual and fee schedule
The Hearing Aid Provider Services Agreement and the Hearing Aid Provider Reference Manual explain all of our program requirements. Please refer to the Hearing Aid Provider Fee Schedule for a list of fee codes and services.
Please note that a hearing aid is replaced only when required, regardless of its age. Additionally, if the aid is less than five years old, prior authorization from our Hearing Loss Claims Department is required before the new hearing aid may be dispensed.
If you have questions, we're here to help. Please contact our Health Care Programs team.
Checking claim status
Prior to beginning treatment, you'll need to verify that the worker's claim has been accepted. You can use our view claim status tool to check an injured worker's claim status with us.
You can also check an injured worker's claim by calling our Teleclaim team.
Submitting reports and invoices
The fastest and easiest way to submit your invoices and supporting documents to us is through My Provider Services. You can also use this online portal to save draft invoices, attach additional documents to your invoice, get confirmation when we receive an invoice, and see status and payment details.
To get started, you’ll need to set up an online services account with us. To learn more, watch this video for instructions on setting up your My Provider Services account.
All the information you need to complete our required paperwork is available in the contract documents you sign with us.
Contact our Payment Services team with any invoicing questions.
Need more information?
We want to make sure you have all the information you need to work with us as a health care provider. If you have questions, please contact us for help. You can also download a copy of our contact information.