Hearing Aid Services
When people have an accepted claim with us for occupational noise-induced or traumatic hearing loss, we refer them to our network of Hearing Aid Service providers. This network is made up of providers who have long-term contracts with us. These contracts come up for bidding periodically. Our Hearing Aid Services program covers hearing aids and related services for workers with accepted work-related hearing loss claims.
- Overview of services
- Checking claim status
- Submitting reports and invoices
- Submitting hearing aid replacement requests
- Need more information?
- Forms
Overview of services
To work effectively with us, please review the following resources:
- Hearing Aid Provider Services Agreement: Outlines the terms and conditions of your agreement with us.
- Hearing Aid Provider Reference Manual: Explains all of our program requirements and necessary steps to take when providing hearing services and making replacement requests.
- Hearing Aid Provider Quick Reference Guide: Provides a summary of common processes related to hearing services.
- Hearing Aid Provider Fee Schedule: A list of fee codes and services you will need to invoice us regularly.
Please note that a hearing aid is replaced only when it meets one or more of the replacement criteria set out by WorkSafeBC, regardless of its age. Additionally, if the aid is less than five years old or lost/damaged beyond normal wear and tear, prior authorization is required before the new hearing aid may be dispensed.
If you have questions, we're here to help. Please contact our Health Care Programs team.
Checking claim status
Prior to beginning treatment, you'll need to verify that the worker's claim has been accepted. You can use our view claim status tool to check an injured worker's claim status with us. Note that if the worker’s claim is “inactive” you can still provide services and invoice as normal.
You can also check an injured worker's claim by calling our Teleclaim team.
Submitting reports and invoices
The fastest and easiest way to submit your invoices and supporting documents to us is through My Provider Services. You can also use this online portal to save draft invoices, attach additional documents to your invoice, get confirmation when we receive an invoice, and see status and payment details.
To get started, you’ll need to set up an online services account with us. To learn more, watch this video for instructions on setting up your My Provider Services account.
All the information you need to complete our required paperwork is available in the contract documents you sign with us.
Contact our Payment Services team with any invoicing questions.
Submitting hearing aid replacement requests
When submitting a request for a hearing aid replacement, please complete one of the following applicable forms. Ensure you include all of the requested information and then send it to us using our claims document uploader.
- Hearing Aid Replacement Request (Form 51W6)
- Request for Replacement of Lost or Damaged (Beyond Normal Wear and Tear) Hearing Aid(s) (Form 51W18)
For more information, see Section 5.0 – “Steps for replacing hearing aids” and/or Section 8.0 – “Lost or damaged hearing aids” of our Hearing Aid Provider Reference Manual.
Need more information?
We want to make sure you have all the information you need to work with us as a health care provider. If you have questions, please contact us for help. You can also download a copy of our contact information.
| Question about: | Please contact: |
|---|---|
| Your existing contract and payee information | Procurement Services |
| Invoicing or billing | Payment Services |
| Information about a claim | Claims Call Centre |
| Understanding the terms of your contract and contracted clinical services | Health Care Programs |
Forms
Tinnitus Treatment Services Discharge Report (Form 83D581)
Health Care Services, Hearing Loss - Tinnitus Retraining Therapy Report
Title
Tinnitus Treatment Services Initial Assessment Report (Form 83D112)
This form is for providers to document the initial evaluation of a worker’s tinnitus condition, including history, symptoms, audiological assessment test results, and recommended treatment plan.
Visit...
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Tinnitus Treatment Services Progress Report (Form 83D582)
This form is completed during treatment to report on a worker’s progress, response to therapy, and any adjustments to the treatment plan.
Visit Hearing...
Title
Audiological Diagnostic Assessment (Form 51D4)
This form is used to record results of a comprehensive audiological assessment, including audiometric testing and diagnostic findings related to hearing loss or tinnitus. This assessment must be completed...
Title
Resources
Hearing Aid Provider Services Agreement
This document outlines the program contract to provide hearing aid services.
Title
Hearing Aid Provider Quick Reference Guide
This quick reference guide provides a summary of common program processes.
Also available in French.
Title
Hearing Aid Provider Reference Manual
This manual is intended to assist with the clinical requirements and processes related to doing business with WorkSafeBC.
Title
Hearing Aid Provider Fee Schedule
This document outlines the billable items, along with the dollar amounts and fee codes, to use when submitting your invoice.