Community Care Facility Services
When an injured worker requires community-based care, we may refer them to our network of Community Care Facility providers. These providers agree to the terms and conditions of our contract, and meet our criteria for delivering high-quality care services.
- Overview of services
- Becoming a provider
- Fee schedule
- Submitting reports and invoices
- Need more information?
Overview of services
Community Care Facility Services provide room, board, and individualized care in a supportive environment. These services aim to help injured workers optimize their function and independence while receiving the level of supervision and care they require. Care may include physical, psychological, and behavioural interventions as appropriate.
Services may include but are not limited to:
- Assistance with eating, dressing, grooming, bathing, personal hygiene, mobility, and other activities of daily living
- Storing, distributing, administering, and monitoring medication
- Wound care
- Monitoring intake of food and therapeutic diets
- Structured behavioural management and intervention
- Provision of standard equipment and furnishings (e.g., hospital bed, transfer equipment)
Becoming a provider
To join our network, please complete and submit the following forms:
Please note:
All facilities are required to have 24-hour nursing supervision and oversight of care services provided to injured workers.
Fee schedule
Our fee schedule outlines the rates we pay for services. Please make sure to use these fee codes in your invoicing. Only services listed in the fee schedule will be paid.
Submitting reports and invoices
Your contract outlines all required documentation. The table below summarizes when and how to submit your reports and invoices.
| Required document | When to submit it | How to submit | Form # |
|---|---|---|---|
| Clinical Care Plan | Within 5 business days of admission, and at minimum annually or if/when significant changes occur. | Submit online at worksafebc.com/ claims-uploader |
83D508 |
| Monthly Update Reports (Progress Report) | Within 5 business days of month end. May be reduced to quarterly if stable, with Claim Owner approval. |
Submit online at worksafebc.com/ claims-uploader |
83D507 |
| Monthly Update Reports (Discharge Report) | Within 5 business days of discharge for any reason. |
Submit online at worksafebc.com/ claims-uploader |
83D507 |
| Invoices | Within 7 days of month end for services delivered the previous month. | Online via My Provider Services, or fax to 604.233.9777 or 1.888.922.8807 (fax not preferred). |
N/A (Invoice Reference: 83D506) |
Using our online portal, My Provider Services, is the quickest way to get paid. You can save draft invoices, attach supporting documents, receive confirmation when we have received your invoice, and see invoice status and payment details.
To get started, you’ll need to set up an online services account with us. To learn more, watch this video for instructions on setting up your My Provider Services account.
Contact our Payment Services team with any invoicing questions.
Need more information?
We want to make sure you have all the information you need to work with us as a health care provider. If you have questions, please contact us for help. You can also download a copy of our contact information.
| Question about: | Please contact: |
|---|---|
| Your existing contract and payee information | Procurement Services |
| Invoicing or billing | Payment Services |
| Information about a claim | Claims Call Centre |
| Understanding the terms of your contract and contracted clinical services | Health Care Programs |
