Submitting a complaint

If you’re considering submitting a prohibited action complaint, the first step is to use our complaint assessment tool to determine if submitting a complaint is right for you. Please also review our tips for submitting a detailed complaint.

Complaint assessment tool

Our complaint assessment tool asks you questions about your issue and provides customized answers that may help you understand the basic requirements of a prohibited action complaint. Please note that the assessment tool is not legal advice.

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How to submit a complaint

The easiest and fastest way to submit your complaint is through your online services account. Once logged in, you’ll be guided through each step of the process so you can easily and securely submit your complaint, share documents, and communicate with us. You’ll also be able to track the status of your complaint after you submit it.

Note that to submit a complaint about an employer’s failure to pay wages as required by the Occupational Health and Safety Regulation, please use Failure to Pay OHS Regulation Wages Complaint (Form 57W33) as these types of complaints can’t be submitted online.

If you don’t yet have an online services account, see Creating an online services account as a worker for instructions.

Alternatively, you can submit your complaint by:

Downloading and completing our PDF form Worker Prohibited Action Complaint (Form 57W1) and following the instructions on the form to submit it.

Need help?

If you have questions or would like to speak to us about your complaint, please email our prohibited action complaints team at prohibitedaction@worksafebc.com, or call us at 604.232.1864 or toll-free at 1.888.967.5377, extension 1864.

Tips for meeting our requirements in your submission

Be thorough

We ask that you be clear and specific in your complaint, and include:

A detailed account of the event in question — explain precisely what happened, who was involved, and when and where it occurred
Other relevant dates, times, and places
Copies of any relevant documents
If applicable, written, signed statements from witnesses

Be discreet

We are required to disclose to employers or unions all information from prohibited action complaints. We ask that you do not include information in your complaint that you aren’t willing to disclose to your employer or union.