Submitting a complaint
If you’re considering submitting a prohibited action complaint, the first step is to use our complaint assessment tool to determine if submitting a complaint is right for you. Please also review our tips for submitting a detailed complaint.
Complaint assessment tool
Our complaint assessment tool asks you questions about your issue and provides customized answers that may help you understand the basic requirements of a prohibited action complaint. Please note that the assessment tool is not legal advice.
Start complaint assessmentHow to submit a complaint
The easiest and fastest way to submit your complaint is through your online services account. Once logged in, you’ll be guided through each step of the process so you can easily and securely submit your complaint, share documents, and communicate with us. You’ll also be able to track the status of your complaint after you submit it.
For detailed instructions on submitting and managing your prohibited action complaints, see Accessing a prohibited action complaint (PAC) online as a worker.
Log in or create an accountIf you have given permission, a representative can also view your prohibited action complaints online.
If you don’t yet have an online services account, see Set up your online services account for instructions. If you need assistance setting up your account, please visit our Help centre or call our Technical Support team at 604.276.3135 or toll-free at 1.888.855.2477.
Note: To submit a complaint about an employer’s failure to pay wages as required by the Occupational Health and Safety Regulation, please use Failure to Pay OHS Regulation Wages Complaint (Form 57W33) as these types of complaints can’t be submitted online.
Need help?
If you have questions or would like to speak to us about your complaint, please email our prohibited action complaints team at prohibitedaction@worksafebc.com, or call us at 604.232.1864 or toll-free at 1.888.621.7233, extension 1864.
If you’re unable to create an account, please contact us for an alternative method of submitting your complaint.
Tips for meeting our requirements in your complaint
Be thorough
We ask that you be clear and specific in your complaint, and include:
- A detailed account of the event in question — explain precisely what happened, who was involved, and when and where it occurred
- Other relevant dates, times, and places
You’ll also have an opportunity to submit supporting documents at a later date. You may want to prepare by:
- Collecting relevant documents
- If applicable, obtain written signed statements from witnesses
Be discreet
We are required to disclose to employers or unions all information from prohibited action complaints. We ask that you do not include information in your complaint that you aren’t willing to disclose to your employer or union.
Resources
Accessing a prohibited action complaint (PAC) online as a worker
This resource provides you with detailed instructions for submitting and managing prohibited action complaints that you have filed against your employer or union, using the Prohibited Action Complaint...
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Accessing a prohibited action complaint (PAC) online as a representative
This resource provides authorized representatives with detailed instructions for viewing prohibited action complaints for the people or organizations you are representing, using the Prohibited Action...