Provider Portal account login migration now complete
Effective April 13, the way that health care providers log in to our Provider Portal (administered by Telus) has changed.
What’s happened?
In 2025, the provincial government is decommissioning the BCeID authentication platform (the platform we’ve used for Provider Portal accounts). As a result, WorkSafeBC replaced the BCeID platform with our own worksafebc.com account platform to ensure you have seamless portal access.
The process to migrate to the new platform is now complete. As of April 13, 2025, providers should use their worksafebc.com account to log in to the Provider Portal.
What are the steps to add a new user?
- First, create your account at online.worksafebc.com.
- Once you’ve created your account, your organization’s designated contact person must then email Provider Services at provider.mgmt5@telus.com and provide them with the following information:
- Head office provider ID
- Service location name
- WorkSafeBC online services account email address
- Please specify whether user is a clinician or admin user. If they’re a clinician, their licence and licence issuer must be specified.
- Please allow at least one business day for your account to be enabled.
- For more detailed information, please refer to the WorkSafeBC Provider Portal: Quick Reference Guide.
How to become a new contracted provider
If you are looking to become a new contracted health care provider, please visit New health care providers: Basics of working with us to learn how to join.
Support resources are available
- If you need help or have any questions regarding a WorkSafeBC online services account, please call 604.276.3135 (Lower Mainland), 1.888.855.2477 (Canada), or email ehelp@worksafebc.com.
- For registration or to resolve technical issues, please contact the Telus Help Desk at 1.855.284.5900.
- For information on how to access the key features of the WorkSafeBC Provider Portal, please refer to our Provider Quick Reference Guide and other related guides.