Published on: April 22, 2025

As of April 13, the way that health care providers log in to our Provider Portal (administered by Telus) has changed.

What’s happening?

The provincial government is decommissioning the BCeID authentication platform (the platform we’ve used for Provider Portal accounts). As a result, we’re replacing the BCeID platform with our own worksafebc.com account platform to ensure you’ll have seamless portal access.

Earlier this year, we asked health care practitioners and administrative staff members who access our Provider Portal to log in to their BCeID account and update it to include their email address as their preferred contact method. The deadline to complete this was April 10.

Starting April 13, providers should use their worksafebc.com account to log in to the Provider Portal. If you haven’t updated your account, you’ll lose access to the portal and may experience service delays, such as issues with receiving referrals, uploading reports, or accessing disclosures.

I updated my BCeID before April 10 — now what?

If you updated your BCeID account with your preferred email address prior to the transition, we’ll create your worksafebc.com account for you and contact you via your email address with instructions on how to activate your account. As part of the activation process, you’ll need to reset your password.

What if I didn’t update my BCeID before the April 10 deadline?

If you didn’t update your BCeID account to include your email address by April 10, you will not be able to log in to the WorkSafeBC Provider Portal after April 13.

To get access the WorkSafeBC Provider Portal, you will first need to self-register on worksafebc.com. To do so, please follow these steps:

1. Create your account at online.worksafebc.com.
2. Then update your BCeID account at Log in to Manage Account with the same email address used to create your account at online.worksafebc.com.
3. Please allow at least one business day for your account to be enabled.

If you encounter any issues or have questions, please contact us at HCPSupport@worksafebc.com.

What are the steps to add a new user?

1. First, create your account at online.worksafebc.com.
2. Once you’ve created your account, your organization’s designated contact person must then email Provider Services at provider.mgmt5@telus.com and provide them with the following information:
   
   
   • Head office provider ID
   • Service location name
   • WorkSafeBC online services account email address
   • Please specify whether user is a clinician or admin user. If they’re a clinician, their license and license issuer must be specified.
3. Please allow at least one business day for your account to be enabled.
4. For more detailed information, please refer to the WorkSafeBC Provider Portal: Quick Reference Guide.