Accessing WorkSafeBC services and keeping workers safe during the wildfires
Here is information to help you to continue accessing our services, and stay healthy and safe at work during the current wildfire situation in B.C.
Contacting us
Please continue to contact our call centres for support. Wait times to reach our Claims Call Centre and Teleclaim may be longer than usual, so we appreciate your patience.
Signing up for direct deposit
To ensure your payments continue to reach you in the event of mail delivery disruptions due to the wildfires, we encourage you to sign up for direct deposit if you’re:
- An injured worker who is receiving monthly benefit cheques or short-term disability payments from WorkSafeBC, or payments from WorkSafeBC’s Vocational Rehabilitation Services
- A family member of a deceased worker and you’re receiving survivor benefits
Through direct deposit, your payments are automatically transferred into your bank account, giving you peace of mind. And you don’t have to visit a bank to deposit a paper cheque, allowing you to stay safely at home. It’s convenient, secure, often faster, and it’s one small way to reduce your environmental footprint.
- Learn how you can easily and quickly sign up for direct deposit online.
- If you are a worker who has been displaced by the wildfires and are awaiting payment from WorkSafeBC, please call our Claims Call Centre at 604.231.8888 or toll-free at 1.888.922.8807.
Accessing treatment programs
Please talk to your health care provider and claims officer (or our Claims Call Centre if you don’t have your officer’s contact info) to discuss options if your treatment program, or your ability to travel to your treatment program, is affected by the wildfires.
Workplace health and safety information and resources
Employers have obligations related to emergency response planning, as well as ways to reduce exposure to wildfire smoke for indoor and outdoor workers. WorkSafeBC has several key health and safety resources related to wildfires.
To access this information, see:
- Backgrounder: Wildfires: Keeping Workers Safe. Translation available in Chinese (simplified) | Chinese (traditional) | Punjabi
- Wildfire Smoke: Frequently Asked Questions
If you have a question or concern, please call WorkSafeBC’s Prevention Information Line.
Signing up for employer online services
In the event of mail delivery disruptions, you can quickly and securely do business with us and access a wide range of tools and information using our employer online services.
Learn more on Sign up for online services, or see a video and instructions for signing up.
If you are an employer who has been displaced by the wildfires and are unable to receive your quarterly Employer Payroll and Payment Form, please call our Employer Service Centre at 1.888.922.2768.
More information
Get the latest information on wildfires from the Province of B.C.