Before you start, you will need:

• A valid payroll report ID (if you can’t locate yours, please contact our Employer Service Centre) or Internet Application Reference Number
• Your WorkSafeBC account number

Steps:

1. Log in to your online services profile.
2. Scroll down and click the button labelled Access my WorkSafeBC account.
3. Enter your WorkSafeBC account number and click Continue.
4. Every online services account requires at least one administrator. What displays next depends on whether the account already has an online administrator:
   • If there is no existing administrator for your account, you’ll be prompted to provide either your payroll report ID or Internet Application Reference Number. When you provide these and click Continue, you’ll be prompted to confirm you are authorized to become an administrator for this account by clicking Continue again.
   • If an online administrator already exists for this account, you’ll be asked if you want to:
     1. Become an administrator by providing the payroll report ID or Internet Application Reference Number, clicking Continue, and confirming you’ve been authorized to access the online services profile for this business by clicking Continue again, or
     2. Request access from an existing administrator. If you select this option, you’ll be provided with a list of administrators for the account. Select which administrator(s) you’d like to request access from, and click Continue. An email will be sent to the selected person or people.

If you successfully provide either the account’s payroll report ID or Internet Application Reference Number, you’ll see a success message. Once you click Continue, the page will refresh, and you’ll have access to your firm’s online account. Your account includes basic online tools for employers. To request additional tools, please see Step 3: Add online tools below.

If you have questions about your WorkSafeBC insurance or the transition to digital statements, please contact our Employer Service Centre at 604.244.6181 or toll-free at 1.888.922.2768.

For help setting up your online services account, email us at ASMTonlinehelp@worksafebc.com. A team member will reach out to guide you through the process.

Once you've created your online services profile, the next step is to link My Worker Services to your profile.

To do this, you'll need your Customer Care number. You may have received this number when you reported your injury by phone. You can also find it at the top of most letters we've sent about your claim. If you don’t have your Customer Care number, please contact our Claims Call Centre at 604.231.8888 or toll-free 1.888.967.5377.

Steps:

1. Log in to your online services profile.
2. Scroll down and click the button labelled Access my claim.
3. Enter your Customer Care number and click Continue.
   
   If you recently reported your injury through Teleclaim and provided your phone number and email address during the call, you’ll have access to your claim information online and you’re all done.
   
   Otherwise, please continue to step 4.
   
   
4. If there is no administrator on the account, you'll automatically continue to step 6. If there is already an administrator, choose whether you’d like to become an administrator or if you’d like to request access from the account’s administrator and click Continue.
5. If you choose to request access from an administrator, you’ll be shown the administrator(s) on the account. Select which administrator(s) you’d like to request access from and click Send request.
6. If there is no administrator on the account yet or you choose to become an administrator, you’ll need to indicate if you’re accessing your own claim or a claim for someone you’re helping.
   • If you’re accessing your own claim, you can verify your identity using either one of our Trusted Partners or by entering your Personal Access number. If you don’t have your Personal Access number, contact our Claims Call Centre.
   • If you’re helping someone else with their claim, you’ll need to provide the worker’s Personal Access number. The injured worker may have received their Personal Access number by mail at the beginning of their claim. If they don’t know their Personal Access number, they can contact our Claims Call Centre. Please note that we can only provide Personal Access numbers directly to injured workers.

If you’ve successfully verified your identity, you’ll see a success message. Once you click Continue, you’ll have access to your claim information online.

Before you start, you will need:

• Your WorkSafeBC or MSP payee number
• The claim number and name of an injured worker you’ve served

Steps:

1. Log in to your online services profile.
2. Scroll down and click the button labelled Access my provider account.
3. Enter your WorkSafeBC or MSP payee number and click Continue.
4. Every online services account requires at least one administrator. What displays next depends on whether the account already has an online administrator.
   • If there is no existing administrator for your account, you’ll be prompted to provide the claim number and last name of the worker you’ve provided services to. When you provide these and click Continue, you’ll be prompted to confirm you are authorized to become an administrator for this account by clicking Continue again.
   • If an online administrator already exists for this account, you’ll be asked if you want to:
     1. Become an administrator by providing the claim number and last name of an injured worker you’ve serviced and confirming you’ve been authorized to access the online services profile by clicking Continue, or
     2. Request access from an existing administrator. If you select this option, you’ll be provided with a list of administrators for the account. Select which administrator(s) you’d like to request access from, and click Continue. An email will be sent to the selected person or people.

If you successfully provide an injured worker’s claim number and last name, you’ll see a success message. Once you click Continue, the page will refresh, and you will have access to your firm’s provider account. Your account includes some basic online tools for providers. To request additional tools, please see Step 3: Add online tools below.

If you’re a provider with multiple payee numbers for different locations or businesses, then you may want to add additional payee numbers to your account. In this case, use the button labelled Access my provider account and repeat the previous process with this additional payee information.

If you don’t have a WorkSafeBC or MSP payee number, please contact procurement@worksafebc.com to find out how to request one.

TELUS Providers

1. Request Provider Portal access to your online services account.
   • Your organization’s administrator must email provider.mgmt5@telus.com with the following information:
     • Email address associated with your WorkSafeBC online services profile
     • Head office provider ID
     • Service location name
     • User role:
       • Specify clinician or administrative user
       • If clinician, also include licence and licence issuer
2. Receive confirmation that Provider Portal access is enabled.
   • Allow two to three business days for processing.
   • You will receive a confirmation email from TELUS once WorkSafeBC Provider Portal (TELUS) access is enabled.

If you experience issues accessing the WorkSafeBC Provider Portal (TELUS), please contact TELUS Health Solutions at 1.855.284.5900.

If you represent a worker, employer, or provider in their interactions with WorkSafeBC, you'll need your own online services profile to access their account.

1. Create your online services profile by following the instructions in Step 1: Create an online services profile, if you have not already done so.
2. Request access to the account you represent by entering in the requested information (i.e., WorkSafeBC account number or Customer Care number) by doing either of the following:
   • Select Request access from an existing administrator. If you select this option, you’ll be provided with a list of administrators for the account. Select which administrator(s) you’d like to request access from, and click Continue. An email will be sent to the selected person or people.
   • Ask the worker, employer, or provider to grant your profile access to their account by following the instructions in Grant account access to another user (under “Manage your online services account” below).
3. Become an administrator on the account.
   
   If you’re helping an injured worker who cannot use online services, you can become the administrator on their claim. To do this, you will need the injured worker’s Customer Care number and Personal Access number. Then follow the steps below.
   
   
4. Log in to your online services profile.
5. Scroll down and click the button labelled Access my claim.
6. Enter the injured worker’s Customer Care number and click Continue.
7. Select that you’d like to become an administrator for the claim and click Continue.
8. Indicate that you are accessing someone else’s claim.
9. Enter their Personal Access number. The injured worker may have received their Personal Access number by mail at the beginning of their claim. If they don’t know their Personal Access number, they can contact our Claims Call Centre at 604.231.8888 or toll-free 1.888.967.5377. Please note that we can only provide Personal Access numbers directly to injured workers.
10. If you’ve entered all the information correctly, you’ll see a success message. Once you click Continue, you’ll have access to the injured worker’s claim information online.

If you're an account administrator, follow these steps to grant other users access to the account.

1. Once logged in to your account, click the For administrators tab at the top of the screen. Select Grant access to another user.
2. Enter the user’s email address.
3. If the user does not have a profile, you will be asked to create one. You’ll need the user’s name, email address, and phone number.
4. Select the online tools you would like this user to have access to.

Follow these steps to change your preferences for how you authenticate your account. 

1. Click My profile at the top of the screen. Select Update my online services profile.
2. Click Update my two-factor authentication preferences.
3. Select your preferred method and then click Continue.