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Why Not the Best? Service Delivery Core Review Report

This Core Review was commissioned by the Ministry of Skills Development and Labour to review the service delivery challenges within the B.C. workers' compensation system, including a comprehensive assessment of the WCB's interactions with workers, employers, and the public; a review of the WCB's service standards; and the development of recommendations that are in keeping with best practices.

Publication Date: Mar 8, 2002 File type: PDF (506 KB) Asset type: Report