On May 13, 2009, the Board of Directors approved changes to various policies in the Rehabilitation Services and Claims Manual, Volume II (“RS&CM”) to:

• remove references to specific job titles and departments and to replace them with the term “the Board” as is used in the legislation;
• remove references to former appellate bodies; and
• update references to external government agencies.

These amendments came into effect on June 1, 2009.