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The claims process

  1. 1

    File a claim

    Once we receive a report of a work-related injury or illness, we gather information from the worker, the employer, and the health care provider. We can usually provide a decision on whether a claim is accepted within an average of 10 days. We may need more time for some claims.

  2. 2

    Receive benefits and services for accepted claims

    Once a claim is accepted, we let the worker know about the benefits and services they will receive. The services help a worker recover and safely resume usual job duties.

    If a worker is unable to work or participate in modified work duties, we'll get wage-loss payment to them as quickly as possible.

  3. 3

    Manage the claim

    Our online tools make it easy for a worker to manage a claim. Information about benefits and services, and correspondence about the claim, can be collected in one place with an online account.

  4. 4

    Recover and resume usual work duties

    We share with workers the goal of getting them back to their pre-injury duties at work. All of our assistance supports the strong medical connection between recovery and work.

    It's important for a worker to follow up with their health care practitioner, and with us, if their condition doesn’t resolve or they are concerned they may miss time from work.