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After WorkSafeBC has received forms from the injured worker, the employer, and the attending doctor, or has received a call through Teleclaim, WorkSafeBC processes the claim to determine if the injury or disease was work-related.
WorkSafeBC's goal is to mail the first compensation cheque within 22 days from when the worker was first disabled so their pay cycle won't be interrupted. The more straightforward the injury, the easier it is to pay compensation quickly.
There are three types of claims:
No time lost health care claim only
Time-loss case management
When a claim is made with WorkSafeBC, the injured worker, the employer, and the treating physician will receive a claim number. With this number, you can check the status of a claim online to find out if the claim has been accepted. You can also phone the WorkSafeBC Claims Call Centre to check claim status. No personal information on the worker can be accessed by the employer or physician.
If you're an injured worker and your claim has been accepted, you'll also receive a personal access number and instructions on how to view claim information online to see:
For security and privacy reasons, do not give your personal access number to anyone.
Employers and health care providers do not have access to wage-loss payment information.
Client service representatives answer questions and make entitlement decisions on claims; manage straightforward claims with up to three weeks of time loss.
Entitlement officers make decisions on straightforward and complex cases; manage straightforward claims involving up to four weeks of time loss.
Service expediters support the entitlement officer and arrange work conditioning referrals.
Case managers provide ongoing management of complex claims that are in receipt of wage loss for periods of greater than four weeks.
Team assistants provide support to the case manager.