Short Term Care Facilities
When people have an injury at work and need medical and rehabilitation care, we may refer them to our network of Short Term Care Facilities Services providers. This network is made up of qualified providers who have agreed to the terms and conditions of a contract with us.
Overview of services
Short-Term Care Facilities services are provided in a care facility, and typically include room and board. The program provides injured workers with medical and rehabilitation care, for up to three months, in a safe and supportive environment.
The program serves workers who are:
- Newly injured and waiting for home modifications
- Going through surgeries that prevent them from caring for themselves safely and independently
- Physically dependent and/or have clinically complex cases, with multiple disabilities and/or medical problems, that may require 24-hour monitoring
The program can also provide respite care for caregivers when needed.
Services may include:
- Help with eating, mobility, dressing, grooming, bathing, personal hygiene and other daily activities
- Storing, distributing, administering and monitoring medication
- Wound care
- Monitoring intake of food and therapeutic diets
- Rehabilitative therapy (OT/PT)
- Structured behaviour management and intervention
- Providing common equipment and furnishings (e.g., patient room equipment, and furnishings including bed and mattress, TV, and phone)
Becoming a provider
Your first step in working with us is to get a payee number, which you'll use in all communications with us. To get your payee number, please call our Purchasing team.
To join our network of Short-term Care Facilities service providers, please contact our Purchasing team for information. We will send you a qualification documents package that needs to be completed and sent back to Purchasing.
Please note that we require all facilities to have 24-hour RN supervision, and that you must get our approval before beginning any treatment.
Short Term Care Facilities fees
Our fee schedule sets out the rates we pay for your services. Please make sure you use our fee codes in your reporting and invoicing. Only services listed in the fee schedule will be covered.
Submitting reports and invoices
Using our reporting and invoicing forms is the easiest way for you to get paid. At the top of each form, you'll find instructions for completing and submitting it to us. Type your information and complete all required sections.
When you provide services to an injured worker, you will need to submit the following forms to us:
- Clinical Care Plan Form 83D102 within 24 hours of the worker's admission
- Updated Clinical Care Plan Form 83D102 within seven days of verbally updating us of any significant changes in the worker's condition
- Monthly Update Reports Form 83D34 and invoices Form 83D103 within seven days of the end of each month
- Discharge report Form 83D34 within seven days of the last date of service
If there's a problem with your invoice, we'll send a letter explaining why we're requesting corrections.
Checking your payment status
The fastest, easiest way to check the status of your invoice is through our online check invoice status tool.
Need more information?
We're here to help. Please contact our Health Care Services team.
Paperless invoicing for providers coming soon
In the coming months, we will be introducing a new online portal for health care providers who currently submit paper invoices by fax or mail. The new portal is designed to make submitting invoices more convenient and efficient, and is part of our ongoing work to improve our online services to health care providers.AnnouncementPublished on: Jul 03, 2020