Standard and post-surgical physiotherapy services (contracted)
In order to provide standard and/or post-surgical physiotherapy services, you must have a contract with WorkSafeBC. If you do not have a contract, learn how to become a contracted provider.
- Physiotherapy guidelines
- Checking a worker's claim status
- Physiotherapy fee schedules
- Standard and post-surgical treatment reports
- Submitting reports and invoices
- Need more information?
Physiotherapy guidelines
Our physiotherapy treatment model provides a structured, standardized approach. It guides you in supporting injured people in their recovery. The model encourages assessment and treatment that helps people reach the physical and functional levels necessary to enable them to return to their pre-injury work.
You'll find more information about our guidelines in our Physiotherapy Services Agreement and Physiotherapy Services Reference Manual.
If you're providing standard or post-surgical physiotherapy services, you can also provide hydrotherapy as part of the treatment.
Checking a worker's claim status
You can perform an initial assessment within 60 days of the injury for any worker who has an accepted or pending claim with us. Before providing treatment beyond the assessment, please check that the worker's claim has been accepted by us.
You can check claim status online, using the link below.
You can also check claim status by calling our Teleclaim team.
Physiotherapy fee schedules
Our physiotherapy fee schedules set out the rates we pay for your services. Please be sure to invoice us using the correct fee codes to enable us to pay you sooner.
Standard and post-surgical treatment reports
Here are the forms you'll need:
- Physiotherapy Standard Treatment Initial Report (Form 83D218)
- Physiotherapy Extension Request Report (Form 83D219)
- Physiotherapy Requested Report (Form 83D332)
- Physiotherapy Post-Surgical Initial Report (Form 83D220)
- Physiotherapy Post-Surgical Addendum Report (Form 83D221)
- Physiotherapy Discharge Report (Form 83D222)
- Physiotherapy Complex Exception Fee Request (Form 83D322)
- Physiotherapy Secondary Assessment Report (Form 83D363)
Submitting reports and invoices
You can submit your reports and invoices to us through Teleplan or My Provider Services. Please make sure you use our reporting templates and follow our fee schedules.
Teleplan
If you’re using Teleplan, please fax us your reports. Our fax number is at the top of each of our reporting templates. All of your invoices should be processed through Teleplan.
Once you've billed us you can check your payment status online.
If you need more detailed invoice data, you can use My Provider Services, which allows you to filter invoices by date range, invoice number, or claim number.
My Provider Services
An alternative option is to submit your invoices and supporting documents to us through My Provider Services. You can also use this online portal to save draft invoices, attach additional documents to your invoice, get confirmation when we receive an invoice, and see status and payment details.
To get started, you’ll need to set up an account with us. To learn more, see our user guide for instructions on setting up your My Provider Services account.
All the information with what you need to submit is available in the contract documents you sign with us.
If you’re submitting a report not linked to an invoice, e.g., a Post-Surgical Addendum Report or a Complex Exception Fee Request, please fax it to us.
Need more information?
We want to make sure you have all the information you need to work with us as a health care provider. If you have questions, please contact us for help.
| Question about: | Please contact: |
|---|---|
| Your existing contract and payee information | Procurement Services |
| Invoicing or billing | Payment Services |
| Information about a claim | Claims Call Centre |
| Understanding the terms of your contract and contracted clinical services | Health Care Programs |
Resources
Physiotherapy Services Agreement
This document outlines the program contract Terms & Conditions, requirements, processes, fee schedule and related documentation.
Physiotherapy Fee Schedule
This document outlines the billable items, along with the dollar amounts and fee codes, to use when submitting your invoice.
Billing WorkSafeBC for Physiotherapy Treatment
A How-to Guide for Contracted Providers