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Mental health disorders

We provide benefits for mental health disorders related to employment though not all mental health disorders qualify for benefits. Similar to physical injuries, the first step in starting your claim is to report it to us.


What mental health disorders are eligible for benefits?

To qualify for benefits, a mental health disorder must have happened at work and been caused by work. The disorder must be due to one or more significant work-related stressors or a reaction to one or more traumatic work-related events.

For us to accept a mental disorder claim, we will need to have a diagnosis by a psychiatrist or psychologist. Our decision on whether to accept a claim for a mental health disorder is bound by law and related policy. This means that we can't accept a claim caused by an employer’s decision relating to employment, such as the following:

  • a change in work or working conditions
  • discipline, including termination of employment
  • workload and deadlines
  • work evaluation and performance management
  • a transfer, lay-off, demotion, or reorganization

Benefits for mental health disorders

If we accept your claim, the type and duration of benefits you receive will depend on the medical and psychological evidence and the nature of the mental health disorder.

Benefits may include the following:

  • Support for returning to work
  • Compensation for lost wages
  • The costs of treatment by a doctor, psychologist, or psychiatrist
  • The costs of treatment for a mental health program
  • The costs of prescription drugs needed to treat the disorder

Making a claim for a mental health disorder

To start your mental disorder claim, follow the steps for reporting an illness or injury.

What to expect with a mental health disorder claim

As with any other work-related injury or illness, we have to hear from both you and your employer. Our specialized Mental Health Claims team will manage your claim. We may need to contact you to gather information that helps us decide:

  • Whether we can accept your claim
  • What benefits we can provide
  • What medical information we need
  • What types of treatment might be offered
  • How to support your return to work

As part of our work, we may need to take a detailed history. We may also ask you to complete a questionnaire.

Our case manager will:

  • Contact your employer
  • Gather all relevant medical reports
  • Carry out any other needed investigations
  • Refer you to a psychologist or psychiatrist if appropriate

Once we have enough information, we are able to decide what benefits you may be eligible to receive.

Our nurses who specialize in return-to-work may also contact you to help. Depending on your situation, you may also work with other members of our team to support your recovery and safe return to work.

If you are experiencing bullying or harassment

If you are experiencing bullying or harassment in your workplace, please review our bullying and harassment information to see how to report it and learn about your next steps.