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What health care providers need to know

Workers often rely on their health care providers after an injury. As a result, you have a lot of influence on your clients' recoveries. You can help them by letting them know that remaining active, and doing what they can at work, is generally good for their recovery.

Steps you can take

Work can be an important part of therapy for many people, and can help your clients make a safe and lasting recovery. Here are some ways you can help:

  • Talk to your client about what he or she can do, rather than what he or she can't do. Encourage your client to keep in regular contact with the employer.
  • Make a written list of any limitations related to the injury. Give a copy to your client, and ask him or her to review the list with the employer.
  • Set expectations with your client that work can support recovery.
  • Explain the differences between hurt and harm. Many conditions, such as soft tissue injuries, cause some pain while the worker recovers. Let clients know that pain is not always harmful.
  • Set injury-appropriate recovery expectations for your client.

Collaboration helps recovery

It takes a team to help injured workers recover and return to their normal lives. As part of that team, you provide health care advice and support the client's recovery. Your collaboration and communication with your client and the employer about the value of recovering at work are important elements in recovery.

By recommending work limitations, you help the employer and your client make important decisions. Your input will shape their ideas about what duties are both possible and safe for the worker.

Need help?

We're here to assist you. Please call our Claims Call Centre if you have concerns about an injured worker's recovery.