View claim information
Our secure online service makes managing claims easy. Workers can view all the information associated with their claim. Employers can check the status of a claim and enter return-to-work dates, as well as check their claims costs. Health care providers can check the status of a client's claim.
Online information for workers
If you have an online services account you can see the following details about your claim:
- Claim status
- Decision letters on your claim
- Payment information
- Return-to-work dates
- Health care guidelines
- Our correspondence with you
- Medical reports
You can also log on to your account to sign up for direct deposit if you receive compensation for lost wages.
If you don't have an online account, you can still get information on your claim status, payment information, and return-to-work dates. You'll need the claim number we gave you and your Personal Access Number (PAN), a four-digit to eight-digit number found on the letter we sent you confirming that your claim was registered with us. Your PAN can also be found on the cheque stub of your first wage-loss payment.
If you do not have a PAN, you can enter your claim number and you will see your claim status only.
Online information for employers
With your online account you can view a worker's claim status and enter return-to-work dates. You can also view your company's monthly claims costs and have access to a variety of online services.
Knowing your organization's past and present claim information allows you to:
- Monitor outstanding claims
- Check your progress on injury prevention and return-to-work plans
- Track the costs associated with workplace injuries and illnesses
Online information for health care providers
You can see whether your client's claim has been accepted by us. You'll need:
- Your payee number
- Your client's Personal Health Number
- Your client's claim number with us