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Accessing WorkSafeBC services and keeping workers safe during the wildfires

Published on: July 20, 2021

B.C. has declared a provincial state of emergency due to wildfires. WorkSafeBC encourages workers and employers to take steps to ensure they are able to continue accessing our services, and stay healthy and safe during this time.

Injured worker payments

Signing up for direct deposit

To ensure that your payments continue to reach you in the event of mail delivery disruptions due to the wildfires, we encourage you to sign up for direct deposit if you’re:

  • An injured worker who is receiving monthly benefit cheques or short-term disability payments from WorkSafeBC, or payments from WorkSafeBC’s Vocational Rehabilitation Services
  • A family member of a deceased worker and you’re receiving survivor benefits.

Through direct deposit, your payments are automatically transferred into your bank account, giving you peace of mind. And you don’t have to visit a bank to deposit a paper cheque, allowing you to stay safely at home. It’s convenient, secure, often faster, and it’s one small way to reduce your environmental footprint.

  • Learn how you can easily and quickly sign up for direct deposit online.
  • If you are a worker who has been displaced by the wildfires and are awaiting payment from WorkSafeBC, please call our Claims Call Centre at 604.231.8888 or toll-free at 1.888.922.8807.

Accessing treatment programs

Please talk to your health care provider and claims officer (or our Claims Call Centre if you don't have your officer's contact info) to discuss options if your treatment program, or your ability to travel to your treatment program, is affected by the wildfires.

Reporting payroll and paying premiums

Signing up for online services

To ensure you are able to report payroll and pay premiums in the event of mail delivery disruptions due to the wildfires, consider signing up for our employer online services. In addition to enabling you to report and pay easily and conveniently, our online services enable you to take advantage of many other account management services.

Keeping workers safe

Health and safety information and resources

Employers have obligations related to emergency response planning, as well as ways to reduce exposure to wildfire smoke for indoor and outdoor workers. WorkSafeBC has several key health and safety resources related to wildfires.

To access this information, see:

If you have a question or concern, please call WorkSafeBC’s Prevention Information Line at 604.276.3100 in the Lower Mainland (toll-free within B.C. at 1.888.621.SAFE).

More information

Get the latest information on wildfires from the Province of B.C.: