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Raise an issue or complaint

You can make a complaint to the Fair Practices Office by phoning us, or faxing or mailing your information to us. If you're making a written complaint, we recommend you use the form we provide. We will contact you within one working day after we receive your complaint.

Making a complaint by phone

If you prefer to discuss your complaint over the phone, please contact our Fair Practices Office.

Making a complaint in writing

We recommend using our complaint form to make a written complaint. You can type your information in the form online, print it out, and fax or mail it to us. Our contact information is at the top of the form.

If you'd prefer to write us a letter, please review our complaint form first so you'll know what information to provide, and where to fax or mail your letter.

Please note that we cannot accept submissions by email.