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COVID-19 information and resources

At WorkSafeBC, we are actively monitoring and adjusting to the COVID-19 situation to determine how we can best support workers, providers, and employers around the province, while ensuring the health and safety needs of our own employees. We continue to follow guidance from public health officials.

The health and safety of our staff is a priority, and we’re taking measures to limit the number of staff in all of our offices. We’ve implemented a work-from-home policy for employees who can perform their duties at home and have increased preventative measures like rigorous cleaning and disinfecting for those still at the office. As part of these efforts, all WorkSafeBC offices are now closed to visitors, but we are still here to help.

How we’re helping you stay safe at work

WorkSafeBC is working to support the direction of public health agencies for slowing the progression of COVID-19 (coronavirus) by helping workplaces to take appropriate preventative measures. We've collected the following health and safety information about COVID-19 and the workplace:

COVID-19 safety plans

Every employer is required to have a COVID-19 safety plan that assesses the risk of exposure at their workplace and implements measures to keep their workers safe. If a formal plan is not already in place prior to operation, you are expected to develop it while protecting the safety of your workers.

To help you develop your plan, this page provides information and resources on keeping workers safe in industries that have been providing essential services since the start of the COVID-19 outbreak. We will continue to update this page, but you can also refer to COVID-19 and returning to safe operation for additional information, including a template for a COVID-19 Safety Plan.

WorkSafeBC will be reviewing plans of individual employers during their inspections of your workplace. Please be reminded that in accordance with the order of the provincial health officer, this plan must be posted at the worksite. During a WorkSafeBC inspection, we will ask employers about the steps they have taken to protect their workers and to see the plan if it has been developed.

How we’re helping with current and new injury claims

See our Claims information for workers during the COVID-19 situation, as well as further updates on accessing WorkSafeBC services during this time.

How to reach us if you need help

We encourage you to call us for emergency, claims, health and safety, and insurance assistance.

Our online services are also a convenient and efficient way to access many of our services. For example, employers may want to consider signing up for our online insurance services to report payroll and pay premiums and take advantage of many other account management services. Workers who have filed a claim can also use our online services as an easy way to manage their claim.

Please note that our staff may be contacting you from a non-WorkSafeBC phone number during this public health emergency. If your phone is set up to block calls from private or anonymous numbers, you may miss their call. Please consider changing your phone settings temporarily in order to receive service.

Service updates

During the COVID-19 outbreak, we are continuing to adjust how we can best serve and support you while following the guidance from public health agencies.

Here is the latest information on how our services are changing to accommodate the current situation:

Blasting examinations and registration

Due to the COVID-19 outbreak, blasting exams are on hold until June 1, 2020, at the earliest, and exam registration is unavailable at this time.

Certificate of Recognition (COR) 2020 audit waivers

Due to the COVID-19 (coronavirus) outbreak, WorkSafeBC is granting COR audit waivers on any COR certificates that are due to expire by August 31, 2020. Employers will need to contact their certifying partner (CP) to request an audit waiver.

If you are concerned about your in-progress or upcoming COR audit, we ask that you reach out to your certifying partner for support and guidance. If you need to contact the COR team directly, please email partners.program@worksafebc.com. See this announcement for more information.

Claim questions – expanded options

As part of our adjustments to better serve you during the COVID-19 outbreak, you can now can submit your claim questions confidentially and securely through our “Email us” form. Learn more.

Diving medical certificates – short-term extensions

All divers who currently hold a valid WorkSafeBC diving medical certificate expiring on or before June 1, 2020, may continue to dive until August 1, 2020, when examinations will resume. Note this date may change and a notice will be posted at that time. Learn more.

Health care provider update

At WorkSafeBC, we are actively monitoring and adjusting to the COVID-19 situation to determine how we can best support our health care providers and follow guidance from public health officials. Learn more.

Hearing test deferrals

Due to the COVID-19 outbreak, the availability of hearing test providers is limited and testing may be unavailable in many areas. Hearing tests required by Occupational Health and Safety Regulation 7.8 (1)(b) can be deferred until August 1, 2020 (this date is subject to change).

Occupational First Aid Certificates – Short term extensions

May 25 update: As British Columbia begins to reopen its doors, access to first aid training will increase across the province. We expect first aid attendants with expired certificates will seek recertification as soon as training is available.

Meanwhile, to further accommodate physical distancing and safe practices, WorkSafeBC has extended first aid certificates with expiry dates between March 1, 2020 and August 31, 2020. These certificates will now be acceptable in the workplace for 180 days beyond their original expiry date. Certificates will not be reprinted, and no further action is needed from either first aid attendants or employers to qualify for an extension. See the announcement for more information.

Reporting and payment deadline

WorkSafeBC is postponing the payment deadline for Q1 2020, in light of the uncertainty and challenges many employers are facing during the COVID-19 (coronavirus) outbreak.

Learn more about how the COVID-19 outbreak may affect reporting payroll and paying premiums.

Reviews during the COVID-19 outbreak

The Review Division is continuing to receive requests for review and is completing as many decisions as possible during the COVID-19 outbreak.

We will continue to monitor the situation and take measures to ensure we follow the guidance from public health agencies. These measures include limiting the number of staff in our office and closing our offices to the public.

Learn more about how the COVID-19 outbreak may affect reviews.

Announcements from WorkSafeBC

See our latest announcements related to COVID-19, both about how to stay safe at work and how WorkSafeBC is here to support you at this time.

Please note that this situation is rapidly evolving and the content of our updates reflects the knowledge we have at the time of posting.