Our purchasing policies and terms
All suppliers who work with us are required to comply with the policies, terms, and conditions listed in our bid documents. As part of our commitment to a fair and transparent bidding process, you may request a review of how we award contracts.
When you contract to provide goods or services to us, you're also agreeing to comply with our policies for business and personal conduct. Please review the following policies and contact our Purchasing Services team if you have any questions or concerns:
- Electronic communications
- Suspected fraud
- Freedom of Information and Protection of Privacy
- Code of business ethics and behaviour
- We're committed to fairness & privacy
Standard terms and conditions
Unless otherwise stated in the bid documents or a specific contract, all suppliers will need to follow our standard purchasing terms and conditions when working with us. If you have any questions about which terms and conditions apply to you, please contact our Purchasing Services team.
Criminal records check
The Criminal Records Review Act requires most health care providers and practitioners who work with us to have a criminal records check. If you're a member of a professional licensing body recognized by the Act, you don't need to go through the process again.
The Ministry of Justice (Security Programs division) conducts criminal records checks for our contracted providers and practitioners who need them. You can contact our Purchasing Services team for more information about how to request a criminal records check.
Submitting a vendor complaint
If you have a concern or complaint about our vendor selection process, you can use our vendor complaint form to request a review of the process.