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WorkSafeBC

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2004 Annual Report and 2005-2007 Service Plan
Working to Make a Difference

Performance Targets & Results

Key objectives/ performance indicators

2004
target

2004 result

2005 target

2006 target

2007 target

Reduce the provincial injury rate (the number of short-term disability claims accepted by the WCB per 100 person-years of employment)

3.00 or less 3.08 3.04 or less 3.00 or less 2.90 or less

Reduce the average short-term claim duration

 46.5 days 48.1 days 47.7 days 47.2 days 46.7 dys

Improve return-to-work outcomes for workers in vocational rehabilitation

 66.0% 67.8% 69.0% 70.0% 70.0%

Improve timeliness of initial short-term disability payments

 17.0 days 18.3 days 17.5 days 17.0 days 16.0 days

Improve injured workers’ rating of overall service (10-point scale)

 7.9 7.8 8.0 8.1 8.2

Improve employers’ rating of overall service
(10-point scale)

 7.9 8.2 8.2 8.3 8.3

Raise public confidence

 73% positive 74% positive 77% positive 78% positive 78% positive

Achieve an accident fund ratio, including reserves, in the range of 90 to 110 percent

 101% 104% 105% 106% 107%

Attain an aggregate premium rate between $1.75 and $2.25 (per $100 of assessable payroll)

$2.06 ($1.91 after surplus and transition) $2.13 ($1.96 after transition and surplus) $1.97 ($1.87 after transition and surplus) $1.90 $1.89

Improve administration costs (per $100 of assessable payroll)

 $0.36 $0.36 $0.36 $0.35 $0.33

Improve decision making throughout the WCB, ensuring consistency with the legislation (proportion of issues leading to overturned decisions at the review or appeal level dues to WCB error in law or policy)

 Review level: 7.0% Review level: 3.8% Review level: 4.5% Review level: 4.5% Review level: 4.5%
Appeal level: Less than 3.5% Appeal level: 2.7% Appeal level: Less than 2.5% Appeal level: Less than 2.0% Appeal level: Less than 2.0%