Quick Links
Customer Centres
WorkSafeBC expanding Teleclaim service province wide
New claim-reporting system enhances service for injured workers, employers, and physicians
November 15, 2007 — Teleclaim — a new WorkSafeBC service designed to simplify the claim process — will be available throughout B.C. as of December 3, 2007.
The service, previously only available In B.C.'s Interior, North, and on Vancouver Island, allows workers to report their time-loss injuries over the phone rather than filling out and submitting forms.
The new process is quicker and easier than before and provides each worker with more personalized service based on their unique needs. Through Teleclaim, callers speak directly with a WorkSafeBC representative, who completes an injury report on their behalf, answers questions, and helps obtain services to assist with recovery and return to work.
For employers, Teleclaim encourages more timely injury reporting and helps facilitate earlier treatment and return-to-work support for their injured employees.
For medical providers, Teleclaim delivers a more efficient billing system by helping ensure that claims are processed quicker with fewer administrative delays. (Read more about the benefits for workers, employers, and physicians).
Calling the Teleclaim centre
Beginning December 3, Teleclaim will be open to workplaces across the province, Monday through Friday, from 8 a.m. to 4 p.m., at 1 888 WORKERS (1 888 967-5377), or #5377 for Telus, Rogers, and Bell mobility customers. Visit Contact us for additional WorkSafeBC telephone numbers.
Ordering Teleclaim materials for your workplace
To order free Teleclaim materials for your workplace, including a wallet-size Teleclaim cards and a Teleclaim poster that outlines what workers should do if they are injured at work, visit out online store at www.worksafebcstore.com and go to Products/ WorkSafeBC Services/For Workers.