This site will look much better in a browser that supports web standards, but it is accessible to any browser or Internet device.

WorkSafeBC

health care providers banner

Physiotherapist billing and reporting

WorkSafeBC has prepared a Physiotherapy Services Reference Manual (PDF 455kb) to assist you in completing and submitting forms to WorkSafeBC.

Billing electronically

  • Invoice for Physiotherapy Services must be submitted to WorkSafeBC by electronic submission via MSP Teleplan. This is a mandatory requirement as outlined in the Agreement.
  • Teleplan provides the most timely method of payment. To submit invoices via Teleplan, you require clinic invoicing software compatible with Teleplan. For more information, contact your medical software vendor.
  • You can also submit invoices through an invoicing service bureau that will take your paper invoice and submit it electronically through Teleplan.
  • If you choose to fax or mail invoices to WorkSafeBC, complete the Invoice for Treatment Services Form 267 (PDF 96kb). Each invoice will be subject to a non e-commerce processing fee, as described in Schedule C.
  • The non e-commerce fee does not apply in those cases where electronic business rules prohibit transmission. An example is an injured worker who does not have a Personal Health Number.

Using practitioner numbers

MSP uses practitioner numbers to identify physiotherapists. The Health Care Services payment system requires both a practitioner number and a facility payee number (where applicable) to process invoices. An MSP practitioner number is also recognized as a valid payee number, however both practitioner and payee fields must be completed.

Fee items

To bill WorkSafeBC for your services, include only those fee items outlined in the Agreement.

Rejected billings

If there is a problem with an invoice, you will be notified and an explanatory code(s) (PDF 159kb) will indicate the reason. See a list of physiotherapy-specific codes (PDF 28kb). For payment assistance, call Payment Services at 604 276-3085, or toll-free 1 888 422-2228.

For more information

Call Health Care Services at 604 232-7787, or toll-free 1 888 967-5377, local 7787.

top of page

Report form completion

There is one Physiotherapy Report Form 268 (PDF 115kb) and one MS Word version (212kb) recognized by WorkSafeBC. Only the Word version can be saved. This form is to be used for the following reports:

  • Physiotherapy Standard Treatment Report
  • Physiotherapy Exceptions to Standard Treatment Report
  • Physiotherapy Home Visits Report
  • Physiotherapy for CNS Disorders Treatment Report
  • Physiotherapy Requested Report

Report form submission

  • Physiotherapy Initial Notification Form: For Stream 1 only, due within three business days of the initial visit. (Day 0 is considered the date of the initial visit).
  • Physiotherapy Reports: For Streams 2, 3, and 4, due within three business days of the initial visit. (Day 0 is considered the date of the initial visit).
  • Physiotherapy Requested Report: Due within three business days of the request by the board officer. (Day 0 is considered the date of the request).

Invoice codes

WorkSafeBC has adopted a subset of the Canadian Standard Association (CSA) injury codes. This is a key element for case management and early intervention. Use these codes in your Treatment Report:

Fee Schedule

To bill WorkSafeBC for your services, include only those fee items outlined in the following fee schedule (PDF 79kb).

To check the status of an invoice payment from WorkSafeBC online, go to Check invoice payment status.

Get Acrobat Reader To view PDF documents you must have Adobe Acrobat Reader installed on your system. To obtain a copy of the free reader visit the Adobe web site.