This site will look much better in a browser that supports web standards, but it is accessible to any browser or Internet device.

WorkSafeBC

health care providers banner

Pharmacy and pharmacist billing

Direct billing on paper invoices
Electronic billing through Pharmacy Benefits Management Program

Direct billing on paper invoices

Paper invoices must include:

  • Pharmacy information: Name, address, payee number
  • Worker information: Name and WorkSafeBC claim number
  • Prescription and medical supply information: Doctor's name, dates of service, names of drugs or medical supplies, quantities, costs and fees

One invoice must be submitted for each worker. If an injured worker has more than one claim number, a separate invoice must be submitted for each claim number.

Send invoices to:

WorkSafeBC
Payment Services Department
PO Box 94460 Station Main
Richmond, BC  V6X 8V6

GST and PST


As a provincially legislated body, WorkSafeBC is GST exempt. We will, however, pay PST when applicable.

For more information

If you have questions regarding billing or payment, contact the WorkSafeBC Payment Services Department at 604 276-3085 or toll-free at 1 888 422-2228.

Electronic billing through Pharmacy Benefits Management Program

The Pharmacy Benefits Management (PBM) Program is administered by Emergis (Assure Health). Injured workers who are eligible for the program are issued a Pharmacy Benefit Card. The card will only cover medications related to the claim number listed on the card. The card will not cover medications related to other WorkSafeBC claims.

WorkSafeBC will pay 100% of the cost of the drug and the professional fee. WorkSafeBC follows policies and practices set out by Pharmacare with regard to days-supply and drug pricing.

Our policies and practices are as follows:

  • Maximum 30 day supply for short-term drugs
  • Maximum 100 day supply for maintenance drugs
  • Generic drugs only unless brand name drugs have been specifically requested by physicians by indicating "No substitution" on the prescriptions
  • Drug prices are capped at the actual acquisition costs. Drug pricing is based on both Pharmacare's drug file and the McKesson Pharmaceutical Wholesaler's drug file. No amount greater than this may be billed. Any further surcharge against WorkSafeBC, the patient’s employer, or, the patient is not permitted under legislation.
  • If you have questions concerning ingredient costs, please call the Emergis (Assure) Pharmacy Support Centre at 1 800 668-1608 and ask to have one of the pharmacists call you. In the event that your actual ingredient acquisition cost exceeds the amount allowed by the Emergis system, please contact the Emergis Pharmacy Support Centre and fax the most recent invoice to them at 905 602-7411
  • Professional fee is capped at $12.00

As WorkSafeBC is the primary payer of injury-related medications, prescriptions must be sent to Pharmacare with the DE intervention code so that the DUR process can take place without adjudication. The prescriptions, with the DE intervention code, can be then sent to Emergis for adjudication.

For more information on how to process prescriptions through the Pharmacy Benefit Card, please refer to your Emergis Pharmacy Policy and Procedures Manual.

For information on how to enter the DE intervention code or overriding for brand name drugs, please contact your software vendor.