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Electronic billing
For services provided to injured workers, physicians will invoice WorkSafeBC electronically using HIBC's Teleplan system.
Services billable to WorkSafeBC include both MSP fee items (e.g. office visits) and fee items unique to WorkSafeBC (e.g. fees for submitting Forms 8 and 11). See Form 8/11 Completion Guidelines (PDF 162kb) on how to bill via Teleplan or view the Physician Reference Guide. (This document is temporarily unavailable. Please call Health Care Services at 604 232-7787, or toll free at 1 866 244-6404, and press “0” to speak with a receptionist.) Premiums including those for electronic submission of invoices and Form 8/11s will automatically be calculated and paid by the system.
The B.C. Ministry of Health Services provides contact information and guidelines for billing other agencies by Teleplan.
Fee schedule
When billing WorkSafeBC, use the following fee schedules:
- MSP/BCMA Guide to Fees
- WorkSafeBC/BCMA Unique And form Fees- detailed fee schedule
- WorkSafeBC/BCMA Unique fees and form fees for desk reference
To check the status of an invoice payment from WorkSafeBC online, go to Check invoice payment status.
Rejected billings
If your invoice has been rejected because an employer or worker has not reported the injury:
- Complete a Form 8/11 indicating "unreported claim" in the clinical section of the report
- Include the original date of service on the form and fax to WorkSafeBC at 604 233-9777 (toll-free 1 888 922-8807). WorkSafeBC will assign a claim number upon receipt of this form.
- Resubmit your invoice via MSP Teleplan, billing either 19927 or 19939 (Requested 1 st Report of Injury). Fee code 19951 previously used for reimbursement for rejected billings was discontinued Dec 1, 2006.
If your billing is held or rejected by WorkSafeBC, an explanatory code will be received from MSP explaining the situation. These MSP reason/refusal codes (PDF 159kb) are current as of July 2008.
For more information about rejected billings, contact the WorkSafeBC Health Care Services Payment Office at 604-276-3085, or toll-free at 1-888-422-2228.
GST and PST
As a provincially legislated body, WorkSafeBC is GST exempt; PST, however, is payable when applicable.
More information
If you have questions regarding billing or payment, contact the WorkSafeBC Health Care Services Payment Office at 604-276-3085, or toll-free at 1-888-422-2228.
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