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Audiologists/Hearing instrument specialists FAQs
How do I apply to become a qualified provider?
Please email purchase@worksafebc.com to obtain qualification documents.
Can out-of-province hearing aid providers provide services to injured workers with accepted WorkSafeBC claims?
If an injured worker with an accepted WorkSafeBC claim needs service outside B.C., a service provider can bill WorkSafeBC according to the fee schedule.
If you’re a service provider outside B.C. wishing to provide hearing aid services, follow the process outlined above (“How do I apply become a qualified provider?”).
If you’re not yet a qualified provider and wish to provide service, refer to the package provided to out-of-province providers. All hearing aid replacements require authorization by WorkSafeBC; no invoice will be paid without prior authorization.
How can I obtain recent audiograms or information about a worker's hearing aid history?
Fax a request for the most recent audiogram or hearing aid information to the Hearing Loss Claims department: 604 279-7490. Include a signed release from the worker and the WorkSafeBC claim number.
If a worker loses his hearing aid or it's been damaged beyond normal wear and tear, will WorkSafeBC replace it?
Workers are encouraged to insure hearing aids on their household policy, as WorkSafeBC isn’t responsible for replacing lost or stolen hearing aids. For hearing aids under five years old, the claim requires pre-authorization from WorkSafeBC’s Hearing Loss Claims department, and is reviewed on a case-by-case basis. The worker must write to the Hearing Loss Claims department, outlining the circumstances surrounding the loss of the hearing aid, and request replacement. Each case will be reviewed on its own merits; hearing aids may or may not be replaced. See the Billing Guide (PDF 109kb) for more information.
Can a worker obtain a hearing aid that exceed the fee schedule?
If a hearing aid exceeds the single unit manufacturer's price of $700, the worker can enter a cost-share agreement with WorkSafeBC and the service provider. On a case-by-case basis, WorkSafeBC may consider exceptional circumstances and cover the full cost of the hearing aid over the $700 single unit manufacturer’s price. Prior authorization must be obtained before the trial period commences. See the Billing Guide for more information.
When can an injured worker's hearing aid(s) be replaced?
WorkSafeBC will replace a worker's hearing aids only when necessary, based on electro-acoustic, medical, or occupational needs. Replacement must be justified by the service provider. See the Billing Guide (PDF 109kb)for more information.