Online billing options
My Provider Services
If you do not receive direct referrals from us, you can use My Provider Services to submit invoices and supporting documents to us. You can also use our online services to save draft invoices, attach additional documents to your invoice, get confirmation when we receive an invoice, and see status and payment details. If you currently use paper forms to send invoices and reports, our online services will make billing and reporting faster and easier.
If you bill through Teleplan (e.g., you’re a physiotherapist or massage therapist), My Provider Services is an alternative option for you to use.
Please note that the following providers cannot bill for services through My Provider Services at this time:
- Physicians and hospitals billing for MSP services
- Pharmacists billing for prescription medication
- Chiropractors
- Hotels
- Providers who are not based in Canada
To get started, you’ll need to set up an online services account with us. To create your online services account, you’ll need to first create a profile with your name, email address, and a password. Then, after logging in with your new profile, select "Access my provider account" to access your provider account. To learn more, watch this video for instructions on setting up your My Provider Services account.
Provider Portal (direct referrals)
If you receive direct referrals through our Provider Portal, please continue to use this portal for your online billing and reporting. It’s a secure and efficient way to receive referrals from us, submit reports and invoices, and check the status of your invoice payments. To log in, you'll need your BCeID username and password. For training on how to use the Provider Portal, see our training videos or the Provider Portal Quick Reference Guide.
Please note: If you would like to credit a line item in the portal, please complete a Provider Credit Memo (form 83D59) and fax it to Payment Services at 604.279.7590.